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University of Rochester Logo University of Rochester · Nursing

Close Observer Lead

United States of America, Rochester 19.08 - 25.77 USD / Hour · Job Posted February 21, 2026
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Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Responsibility

  • Assists in maintaining patient and staff safety by monitoring patients and assisting with delegated nursing care
  • Incorporates therapeutic and diversionary interventions to maintain patient safety, refocus the patient, and promote healthy behaviors as needed
  • Leads daily operations including but not limited to staff performance, and oversight of operational flows/problem-solving in collaboration with nursing leadership
  • Conducts general administrative duties to support a safe and efficient team and service to the patient
  • Assists patients with ambulation, hygiene, nutrition, linen changes, and other activities of daily living
  • Identifies potential risks and early signs of escalating patient behaviors
  • Maintains communication with team members
  • Leads routine rounding, staff meetings, and weekly updates
  • Oversees safety of patients and staff
  • Provides oversight of staff in day-to-day operations
  • Coordinates on-call administrative responsibilities
  • Creates assignment placements for new employees, students and preceptors
  • Completes initial schedule entry
  • Sets up MSS profiles, eRecord scheduling and IT resolution
  • Requests swipe and gatekeeper access
  • Schedules Pediatric education and hospital tours
  • Provides other units with education and shadowing opportunities
  • Coordinates psychiatric safety training and psychiatric safety debriefing
  • Conducts quarterly one-to-one meetings with GPS team for coaching and conflict management
  • Implements progressive discipline when appropriate, and contributes to annual review
  • Determines routine staff schedules, vacation approval and coordination, approval of overtime shift requests, and approval of shift swap requests
  • Approves routine biweekly payroll approval
  • Participates in unit council as representative
  • Coordinates recruitment efforts including interview and completion of new hire paperwork and offers

Requirements

  • Associate's degree in Psychology, Sociology or related field and 2 years of experience in a hospital in-patient unit setting required
  • Bachelor's degree in human services preferred
  • Experience with caring for patients with various psychological and cognitive disorders at risk of safety to themselves and/or others preferred
  • Prior leadership experience preferred
  • Excellent communication skills, conflict management skills, and team building knowledge required

Nice to have

  • Bachelor's degree in human services
  • Experience with caring for patients with various psychological and cognitive disorders at risk of safety to themselves and/or others
  • Prior leadership experience
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