Clinician Support Coordinator

• Communicate with clinicians and members regarding schedule changes, cancellations, and other updates
• Assist clinicians with directions, answer questions, and provide support as needed
• Manage multiple systems simultaneously to ensure efficient support
• Maintain a high level of availability, aiming for a missed call rate of 5% or less
• Generate, manage, and close Salesforce tickets for all requests
• Assign tickets to appropriate departments when additional assistance is needed
• Help maintain the team's ticket queue to ensure timely resolution
• Participate in a rotating weekend schedule
• Adhere to required onsite attendance days in Dallas
• Deliver excellent customer service, both verbally and in writing

• Minimum 6 months of call center experience
• Proficiency with MS Office, Five9, and Google Office products
• High school diploma or GED
• Availability to work any of these 3 shifts: Monday–Friday, 10:00 am – 7:00 pm CST, Tuesday-Saturday, 8 am - 5pm CST, Sunday-Thursday, 8 am - 5pm CST

At least 2 years of successful work experience within the organization

• Affordable medical plan options
• 401(k) plan with matching company contributions
• Employee stock purchase plan
• Wellness screenings
• Tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access