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Clinical Trial Recruitment Representative

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Location:
United States , Salt Lake City

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Category:
Research and Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Clinical Trial Recruitment Representative (PRN)- ICON- Salt Lake City UT- On Site. ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. We are currently seeking a Clinical Trial Recruitment Representative to join our diverse and dynamic team at ICON at our Salt Lake City UT site. This is a PRN (as needed) role.

Job Responsibility:

  • Answers and places phone calls with potential study subjects to determine initial study eligibility requirements
  • Explains study protocols to volunteers for each study during phone screening
  • Maintains accuracy of recruiting database and performs database queries
  • Responsible for accurate processing of subject registration in the volunteer database and collects all necessary documents needed prior to subject entry to the screening process
  • Responsible for actioning all voice mail messages from study volunteers
  • Works as a member of the recruiting team to obtain sufficient numbers of qualified volunteers for each study
  • Makes confirmation calls for screening appointments and volunteer check-in dates
  • Notifies study volunteers of study participation status and responds to volunteer questions and comments
  • Checks in study volunteers for screening appointments and may plan follow-up visits or screening appointments
  • Assists with training and mentoring more junior team members
  • Coordinates necessary payments to volunteers and may maintain referral program

Requirements:

  • High school diploma
  • 2 years of relevant experience
  • Past customer service experience preferred
  • Working knowledge of the drug development process preferred
  • Working knowledge of medical terminology preferred
  • Good written and oral communication skills
  • Basic ability to read and interpret study protocols

Nice to have:

  • Past customer service experience
  • Working knowledge of the drug development process
  • Working knowledge of medical terminology
What we offer:
  • Various annual leave entitlements
  • A range of health insurance offerings to suit you and your family’s needs
  • Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead
  • Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being
  • Life assurance
  • Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Parttime
Work Type:
On-site work
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