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We’re hiring Clinical Template Officers to join our Medical Knowledge Team alongside our regional Customer Success teams to support clinicians using our clinical AI product.
Job Responsibility:
Use clinical knowledge to review clinical document examples and transform them into customisable, high-quality note and document templates compatible with Heidi
Collaborate with Customer Success, Go-To-Market & Medical Knowledge teams to understand new user's clinical requirements and develop new templates during customer onboarding
Participate in template training and education initiatives for users
Develop a deep understanding of Heidi and how clients use the product
Engage with current users directly to optimise & enhance their existing templates
Provide exceptional customer support by promptly triaging and responding to inquiries
Learn to use a wide variety of AI and software tools to work more efficiently
Requirements:
Early career medical, nursing, allied, mental health professionals
At least 30-38 hours of availability per week
Quick learner able to work autonomously with high accountability
Organised with effective time management
Highly motivated with strong written and verbal communication skills
Nice to have:
Prior experience with software tools like Notion, Loom, ChatGPT and Intercom