Clinical Team Secretary Job at Navigo Health and Social Care CIC (Grimsby)

Clinical Team Secretary

Navigo Health and Social Care CIC

Location:
United Kingdom , Grimsby

Category:
Office Administration

Contract Type:
Not provided

Salary:

25760.00 - 27476.00 GBP / Year

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Job Description:

This is an exciting opportunity to work within a friendly and efficient admin team to support the Older People's Acute Mental Health services. Please note the earliest start date for this position is 03rd August 2026.

Job Responsibility:

To provide a full, effective and efficient administrative and secretarial support service to all staff within the Clinical Team co-ordinating adhoc daily administration tasks to ensure the effective and efficient running of the service
To audio/copy type and format correspondence following Outpatient Appointments and Domiciliary Visits ensuring timescales are met and information is saved accurately on the electronic system
Work closely with Inpatient Secretary in assisting with administrative work relating to inpatient admissions and discharges meeting set timescales as required by area of service
Will support the day-to-day diary management of Clinical and Medical Team Members
To audio/copy type and format of all reports, letters, assessments, reviews, care plans, discharges etc as pertinent to the work of the Team within set timescales ensuring clinical coding as appropriate and accurate saving to the electronic system
Assist in cover of aspects of the role of the Admin Team Lead as and when requested/required
To work within set processes and guidelines to maintain efficient, accurate and confidential record systems
To assist in overseeing work on a day-to-day basis of any bank, temporary and admin support staff bringing any issues to the attention of Admin Team Lead
To attend and participate in relevant team meetings including Administrative, Clinical and Business Meetings
To deal with telephone enquiries from service users suffering with mental health illnesses using empathy, understanding, initiative, tact and tenacity where appropriate ensuring accurate information is forwarded appropriately in order for appropriate care and follow up to be facilitated
To liaise with a range of internal and external personnel on a daily basis including Clinical Professionals, Service Users and their Families/Carers, GP practices, Consultants, Hospital departments and Health and Local Authority staff
To work closely with Outpatients Administration staff and to provide cover for the running of Community Clinics / Reception duties during annual leave and absences as required
To offer support to both internal and external clinical meetings including: Sourcing and booking of suitable venue
Invitations/Meeting apology collation for Chair in relation to meeting attendees
Preparation of Meeting Agendas and dissemination of documentation pre meeting
Taking, producing and distributing minutes of meetings and relevant documentation under direction of Chairperson/Admin Team Lead/Clinical staff
To run and edit electronic system reports, updating and checking the quality of data supplied and inputted systematically checking the electronic system error reports and rectify data contained on a monthly basis
To assist in the collation of up-to-date activity and data relevant to the team provision ensuring system data errors are addressed in a timely manner as raised by Quality and Performance Lead/Admin Team Lead
Contributes and assists in the implementation of new administration procedures, developments and working methods
To ensure health and safety procedures are adhered to and actioned as necessary, keeping electronic diaries for clinical members of the team, updating and working from as necessary
Assisting as requested in raising purchase orders and stationary ordering as and when required under direction from Management
To be jointly responsible for stock maintenance and management of all office and administrative supplies
To attend and participate in Team Development activities and Admin Development Days
To act on own initiative and raise any relevant concerns he/she considers may jeopardise service delivery and/or care provision
To maintain confidentiality at all times and to comply with the Data Protection Act and Access to Health Records procedures
To comply with Health and Safety Regulations and work within the policy guidelines of Navigo
To effectively manage compliance in mandatory training within the guidelines of Navigo
Maintain an up to date and proficient working knowledge of Navigo policies, procedures and processes ensuring changes in process and procedures are embedded in working practice
Involvement as requested in new service initiatives and participation in working groups as appropriate and to meet needs of service
Provide administrative input and perspective to developments within service as appropriate
Any other reasonable duty in connection with the work of the Team and as required by the organisation

Requirements:

Educated to GCSE level grade A to C or equivalent including Mathematics and English Language
RSA/OCR Grade 3 Typing/Word Processing standard
Ability to communicate at all levels
Excellent customer service skills with the experience and ability to deal with telephone enquiries from other Agencies, Service Users, their families and carers as well as Mental Health professionals
Ability to minute complex clinical meetings (roles at Band 3 and above)
Diary management skills
Proven audio typing skills
Confident and approachable
Adaptable and flexible in approach to working practice
Initiative and proactive approach
Ability to work under pressure
Excellent IT skills Word, Excel, Powerpoint & Outlook
Active and effective team member
Willingness to undertake further training as required
Understands the need for confidentiality
Understanding of client group
Team Working
Maintaining databases and spreadsheets

Nice to have:

Ability to deal with stressful situations and clients
Fire Warden trained or willing to work towards if required by area of service
First Aid trained or willing to work towards if required by area of service
Proof Reading trained
Clinical Coding trained (if required by area of service)
AMSPAR trained (if required for role)
ECDL trained
Medical Terminology trained
Knowledge of mental health services
Working knowledge of CPA
Knowledge of hospital administration systems
Previous customer service role
Previous NHS secretarial/ administrative experience and knowledge of hospital administration procedures
Experience/willingness to undertake training in use of electronic systems
Experience of working in a team

Additional Information:

Job Posted:
May 05, 2026

Expiration:
May 13, 2026

Employment Type:

Parttime

Work Type:

On-site work

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Clinical Team Secretary

Navigo Health and Social Care CIC

Location:
United Kingdom , Grimsby

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 05, 2026

Expiration:
May 13, 2026

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Clinical Team Secretary

Navigo Health and Social Care CIC

Location:United Kingdom , Grimsby

Category:Office Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:May 05, 2026

Expiration:May 13, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Clinical Team Secretary

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Band 3 Medical Secretary - Palliative Care

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Location:
United Kingdom , Grimsby

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Job Posted:
May 05, 2026

Expiration:
May 13, 2026