Clinical Systems Specialist

• Serve as the primary technical owner of Care Communications solutions, maintaining deep knowledge of system architecture and functionality
• Support deployments including system provisioning, configuration, and coordination across internal and external teams
• Provide technical support and issue resolution via on-site and remote channels (phone, email, IM)
• Troubleshoot and resolve hardware, software, and system performance issues during and post-implementation
• Configure systems based on clinical workflows, translating user requirements into technical specifications
• Monitor, track, and trend system issues to identify root causes and implement process improvements
• Deliver end-user training, onboarding sessions, and documentation for system usage and updates
• Support system upgrades, including planning, testing, validation, and post-release issue resolution

• Bachelor's degree or 3+ years of experience in healthcare IT, clinical systems, or a related technical field
• Experience troubleshooting and resolving hardware and software issues in a healthcare environment
• Hands-on experience with network infrastructure, system installations, and database management
• Experience supporting point-of-care or clinical communication systems
• Knowledge of healthcare IT systems, clinical workflows, and patient care environments
• Experience with on-premise and cloud-based communication platforms
• Experience performing system configuration, upgrades, and validation testing
• Clinical background (RN) or equivalent experience working with clinical technologies (preferred)

Clinical background (RN) or equivalent experience working with clinical technologies (preferred)

• Medical and dental coverage that start on day one
• Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
• Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
• 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
• Flexible Spending Accounts
• Educational assistance programs
• Time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave
• Commuting benefits
• Employee Discount Program
• Employee Assistance Program (EAP)
• Childcare benefits