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Clinical Support Tech III

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University of Rochester

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Location:
United States of America , Rochester

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

20.31 - 27.42 USD / Hour
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Job Description:

Under the supervision of the section Supervisor or Operations Coordinator, the Lab Clinical Support Tech III serves as a lead technician in performing, coordinating, and trouble- shooting more advanced duties in the laboratory. Exercises advanced knowledge, judgment and problem-solving skills. Is able to perform essential functions of a Laboratory Clinical Support Tech II and meets the criteria for completing training in advanced assignments and/or successfully completes training for Lab Clinical Support III level assignments as designated by section. Serves as a primary resource to physicians, nurses, and other laboratory personnel regarding specimen handling and processing.

Job Responsibility:

  • Uses advanced knowledge of specimen requirements and stability
  • Follows appropriate transport/shipping protocols to prepare specimens for transport to the designated laboratory for testing
  • Interprets physician’s requests and uses the appropriate protocol for handling unique patient registrations and LIS log-ins
  • Uses advanced knowledge of the laboratory information system to perform functions such as
  • billing credits, test cancelations, result entries, report printing and printing of task and specimen tracking lists
  • Receives incoming telephone calls and triages calls to appropriate laboratory as necessary
  • Manages requests for faxed results and provides specimen requirements and stability information
  • Provides results to physician offices and health centers as necessary
  • Provides problem resolution for sample handling, missing information, split samples, sample retrievals, misdirected samples, and requests for additional samples
  • Independently follows up on all problems and discrepancies as needed with the Patient Accounts Office, Patient Registration, Medical Records and the laboratory Billing Office
  • Trains new and current staff on new procedures
  • Conducts remedial training as necessary
  • Participates in quality monitors and initiatives
  • Performs internal quality checks to facilitate smooth and accurate operations
  • Promotes a positive employee engagement environment
  • Proactively participates in regular feedback, communicating concerns, and supporting the implementation of improvement initiatives
  • Performs other responsibilities and projects as assigned

Requirements:

  • Associate’s degree or some college level course work in science or a related discipline and one year of experience
  • or an equivalent combination of education, experience or certification
  • Customer service experience preferred
  • Knowledge of medical terminology, anatomy/physiology a plus
  • Ability to maintain a friendly and courteous professional manner at all times
  • Ability to interact effectively and professionally with co-workers and customers
  • Excellent computer and organizational skills
  • Ability to rotate shifts, weekends, and holidays as assigned
  • Adheres to all departmental and organizational policies and procedures
  • Demonstrates all aspects of ICARE values

Nice to have:

  • Customer service experience
  • Knowledge of medical terminology, anatomy/physiology

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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