Clinical Support Tech 3

• Serves as a lead technician in performing, coordinating, and trouble-shooting more advanced duties in the laboratory
• Uses advanced knowledge of specimen requirements and stability
• Follows appropriate transport/shipping protocols to prepare specimens for transport
• Interprets physician's requests and uses the appropriate protocol for handling unique patient registrations and LIS log-ins
• Uses advanced knowledge of the laboratory information system to perform functions such as
• billing credits, test cancelations, result entries, report printing and printing of task and specimen tracking lists
• Receives incoming telephone calls and triages calls to appropriate laboratory as necessary
• Manages requests for faxed results and provides specimen requirements and stability information
• Provides results to physician offices and health centers as necessary
• Trains new and current staff on new procedures
• Conducts remedial training as necessary
• Provides problem resolution for sample handling
• missing information, split samples, sample retrievals, misdirected samples, and requests for additional samples
• Independently follows up on all problems and discrepancies as needed with the Patient Accounts Office, Patient Registration, Medical Records and the laboratory Billing Office
• Participates in quality monitors and initiatives
• Performs internal quality checks to facilitate smooth and accurate operations
• Promotes a positive employee engagement environment
• Proactively participates in regular feedback, communicating concerns, and supporting the implementation of improvement initiatives

• Associate's degree in Laboratory Sciences and technical training closely related to this position required
• 1 year of laboratory experience preferred
• Or equivalent combination of education and experience
• Ability to maintain a friendly and courteous professional manner at all times
• Ability to interact effectively and professionally with co-workers and customers
• Excellent computer and organizational skills
• Ability to rotate shifts, weekends, and holidays as assigned
• Familiarity with medical terminology, preferred

Familiarity with medical terminology