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Clinical Support Specialist

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Randstad

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Location:
Switzerland , Zug

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Category:
Research and Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Clinical Support Specialist (CSS) will provide expert technical and product advice/assistance as well as training to physicians, EP lab staff, technicians and administrators regarding all aspects of J&J systems and catheter equipment in a manner of utmost professionalism.

Job Responsibility:

  • Provide support during electrophysiology interventions at hospital for the use of BWI 3D Navigation system (CARTO 3) and other BWI mapping and ablation technologies
  • Seek sales opportunities and drive business objectives within the defined territory and accounts
  • Support the achievement of predefined business goals
  • Assist customers and use consultative selling techniques to identify potential sales opportunities within the account
  • Ensure servicing, maintenance, repair and co-ordinate functioning of all sites and upgrades of soft- and hardware
  • Create awareness of BWI solutions and facilitate contact between the Area Manager, Account Manager and/or the sales responsible person and the key decision-makers
  • Engage in meaningful dialogue with multiple business partners and then formulate possible solutions accordingly
  • Improve customer case support capability through efficient planning and scheduling techniques
  • Collaborate with sales and clinical colleagues and internal partners to develop and grow mutually beneficial customer relationships
  • Remain current on company products instructions for use (IFU), methodologies, technical troubleshooting and relevant scientific clinical literature
  • Prioritize and appropriately respond to requests in a high-pressured, stressful environment
  • Train new BWI team members
  • Respond daily to requests via email & telephone from customers, physicians as well as other internal and external partners
  • Perform administrative work such as Customer Relationship Management systems, managing account documentation, complaints, following Safety and Environmental practices, compliance training, expense reporting, company system input and maintaining Safe Fleet standards
  • Ensure personal and company compliance with all Federal, State, local and company regulations, policies and procedures

Requirements:

  • (bio)technical/(bio)engineer/Engineer
  • 1-3 years experience within the medical device field (cardiology preferred)
  • Service-, support-, solution- and result-orientated
  • Able to work independently and take ownership and responsibility
  • Open to travel (locally and internationally for congresses/training etc.)
  • Familiar with Word, Excel, PowerPoint & Outlook for daily business use
  • German and English (spoken & written) required

Nice to have:

  • previous experience as an EP nurse
  • Experience having introduced new technology on the market by working with key opinion leaders
  • French & Italian

Additional Information:

Job Posted:
May 16, 2026

Expiration:
May 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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