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Clinical Supervisor

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Advocate Health Care

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Location:
United States , Buffalo Grove ▼

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Category:
Nursing

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Contract Type:
Not provided

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Salary:

41.10 - 61.65 USD / Hour
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Job Description:

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Job Responsibility:

  • Clinical Care and Health Outcomes - Provides support in the delivery of quality clinical care
  • Works closely with healthcare team and physician to assure triage, telephone assessments, home therapies and patient visits are consistent with established guidelines
  • Takes a lead role in assisting the clinical team to meet/exceed CI goals
  • Assists physicians and associates in managing patient registries
  • Patient Satisfaction and Operations - Collaborates with the manager/director and physician leadership to maintain an environment that is patient centered
  • Monitors data on a monthly basis, reviews with clinical staff, and physicians and jointly develops improvement plans
  • Holds self and others accountable to adherence to AMG Service Standards, Behaviors of Excellence, AIDET and MVP
  • Participates and promotes activities to evaluate and improve processes that will contribute to patient satisfaction
  • Responsible for conveying a professional image in compliance with AMG clothing and grooming standards
  • Follows through and takes ownership of patient complaints, and practices Service Recovery where identified
  • Fosters a pleasant and professional environment, in person and over the phone
  • Ensures adequate clinical staffing at all times by developing schedules, assignments and modifying as necessary
  • Assists in coordinating managed care issues and nursing updates
  • Evaluates service levels and operational procedures such as wait-times, message management and appointment availability
  • Actively rounds on patients, associates and physicians and ensures that the team has the necessary resources and tools to be successful
  • Associate Engagement/Human Resources – Collaborates with the practice manager on Human Resource functions related to associates
  • Conducts regular staff meetings and daily huddles with associates
  • Conducts performance reviews on time
  • Demonstrates effective time management, problem-solving, collaboration and conflict resolution skills
  • Consistently ensures manager is fully informed of key events or issues that impact practice operations
  • Provides ongoing performance feedback to associates through coaching and mentoring
  • Orients and provides training to new associates
  • Seeks opportunities to further educate and develop the associates and enhance own leadership skills
  • Assures all associates maintain certification and all required continuing education units (CEUs)
  • Growth and Funding our Future – Supports initiatives that enhance practice growth as well as retention of existing patients
  • Participates in activities which foster practice growth
  • Promotes same day access and is engaged in volume visit targets
  • Maintains an effective process for inventory control and medication supply utilization
  • Proactively manages staff schedules to minimize use of overtime, temporary staff, and registry
  • Works in collaboration with practice site manager to achieve revenue and cost targets
  • Maximizes team efficiency by utilizing all team members
  • Physician/Provider Engagement – Assists in the creation and maintenance of an operationally efficient and physician/provider friendly work environment
  • Provides support to the onboarding of new physicians/providers
  • Rounds with physicians/providers daily to review staff issues and to address and resolve operational/clinical concerns
  • Engages physicians/providers in improving processes, workflow and EMR related concerns
  • Assists physicians/providers on issues related to patient care and safety
  • Reviews physician/providers satisfaction results and collaborates with manager/director to execute improvement plans
  • Miscellaneous – Fulfills additional job-related duties based on operational needs as directed by the manager and/or the director
  • Actively participates in meetings, committees and projects
  • Keeps abreast of current clinical standards via literature, educational events and internal and external resources and networking
  • Participates in activities to enhance professional growth
  • Performs other duties as assigned
  • Performs clinical duties as determined by the needs of the practice site(s) or as assigned by his/her manager

Requirements:

  • Nurse, Registered (RN) licensure
  • Ensures staff adherence to timely and accurate documentation of all patient care services
  • Supports a safe environment for patients and associates through effective monitoring of staff compliance to established standards of care, policies and procedures and HIPAA compliance
  • Ensures associates are up-to-date with all safety training and certifications
  • Acts as a role model and champion for Culture of Safety
  • Demonstrates appropriate action and takes a lead role in emergency situations
  • Identifies, evaluates, and resolves potential safety problems
  • including equipment maintenance issues
  • Ensures monthly office inspection checklist and other required audits are conducted in a timely manner
  • Ensures AMG standing operating procedures are followed
  • Oversees approved site research activities
  • Demonstrates independent problem solving, critical decision making
  • Holds clinical staff accountable to AMG rooming standards
  • Ensures the timely management of EMR tasks, overdue orders, test result follow-up and other patient follow-up
  • Maintains licensure and completes required CEUs
What we offer:
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance

Additional Information:

Job Posted:
February 01, 2026

Expiration:
February 02, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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