Clinical Studio Manager Jobs

Rowan

Location:
United States, West Lake Hills

Category:
Health and Beauty

Contract Type:
Not provided

Salary:

65000.00 - 75000.00 USD / Year

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Job Description:

The Clinical Studio Manager (CSM) pierces, oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Clinical Studio Manager candidate will be a strong Rowan Nurse with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. We are looking for an enthusiastic, customer-obsessed Clinical Studio Manager to join our team and oversee our Village at Westlake studio location.

Job Responsibility:

Pierces, oversees the daily operations of our ear piercing studio
Ensure the highest level of customer service
Maintain a clean, safe, and welcoming environment
Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session
Ensure customer's safety and comfort and smooth flow of customer care
Provide confident, clear, and professional communication with clients throughout their entire piercing experience
Educate customers on aftercare
Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice
Maintain a sterile and aseptic environment at the nurse station and on the procedure tray
Use your expert knowledge of skin care and infection control and prevention to provide professional and personalized piercing services
Create a warm, welcoming, celebratory atmosphere, greet and engage with customers
Help customers and their friends and family choose and style their ears with Rowan jewelry
Handle customer inquiries, concerns, and complaints with professionalism and a focus on customer satisfaction
Engage with the local community to drive brand awareness, traffic and appointments
Create a comforting atmosphere for customers, easing their concerns
Actively monitor the customer experience, quickly addressing and resolving any issues
Lead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates
Accountable for meeting Studio targets and overall performance
Foster a positive and inclusive team culture
Schedule staff in partnership with District Manager within labor allocations
Recruit for open studio positions
Oversee all aspects inventory management
Meet or exceed individual and Studio sales targets and performance metrics
Drive sales and profitability by meeting or exceeding targets through optimized appointments, inventory sell-through, and ensuring proper daily team coverage
Ensure all visual merchandising standards are met
Ensure compliance with all health and safety regulations, particularly regarding ear piercing procedures
Ensure the studio and selling floor are neat, clean, organized, and reflects the brand image at all times
Ensure all piercing stations are always stocked with the necessary supplies
Ensure the safety and cleanliness of our services by sterilizing jewelry and needle piercing instruments
Mentor and train new nurses to uphold Rowan's Clinical Piercing Standards
Train and onboard new staff members
Leverage coaching and feedback to continually develop a diverse Studio team
Provide ongoing training and development opportunities to staff
Prepare and submit reports on studio performance
Ensure studio budgets, track expenses, and financial targets are met
Coordinate with corporate teams on marketing initiatives, product launches, and other company-wide activities

Requirements:

Active RN or LPN/LVN License
Proven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment
Proven strong leadership skills with the ability to inspire, motivate and develop a team
Customer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences
Proven track record of driving sales and optimizing store profitability
Excellent customer service skills with a passion for creating memorable experiences
Ability to work a flexible schedule, including weekends and holidays
Thrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met
Comfortable using technology, software systems and POS
Deep understanding of retail operations, including inventory management and visual merchandising
Strong organizational and multitasking abilities
Excellent verbal and written communication skills
Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents)
Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales
The ability to lift up to 25 pounds is required
Standing for a full 8-hour shift is a regular part of this role

Nice to have:

Jewelry experience a plus
Knowledge of health and safety regulations, particularly related to piercing, is a plus

What we offer:

Annual Base Salary between $65,000 - $75,000
Eligible for the Studio Manager Monthly bonus program as well as earned tips
Paid accrued Vacation and Sick Time for full-time employees
Medical/Dental/Vision Health Plans for full time employees
Employee Assistance Program (EAP) Resources
401k and Roth IRA Plans
Generous employee discounts on our amazing products and services
Team Member Referral Bonus plan for Studio positions

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Clinical Studio Manager