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The Clinical Outcomes Specialist (COS) role supports both our hospital customers as well as our sales team. This role provides both clinical and product education with a focus on helping our customers improve patient care, outcomes, and clinical workflow. This position requires flexibility, the ability to manage multiple priorities, and to collaborate with team members to ensure customer happiness. This role requires weekly travel to hospitals located in the territory three to four days a week including some overnight travel, approximately 50% per quarter, depending on projects and the COS’s home base. Some evening/ early morning training or in-services and participation in weekend conferences could also be required in the territory. The geographical region you will be responsible for is Saskatchewan and Manitoba. Ideally candidates living in the Saskatoon or Regina areas is preferred.
Job Responsibility:
Provide product education through planned evaluations and implementations including both onsite at the hospital as well as virtually
Collaborate with clinical customers on how to best integrate the use of our products into clinical protocols to reduce adverse patient events like patient deterioration, falls, and pressure injuries
Coordinate and facilitate the implementation of annual Baxter clinical studies focused on patient falls, pressure injuries, and deterioration with customers
Work closely with the Regional Director, Account Managers, and other team members to develop and execute on account plans and sales strategies in order to meet annual and quarterly sales targets
Record activities and contracts within sales software applications (Salesforce.com) and assure that all information remains current and provides enough detail to be useful to other team members
Travel as the need arises (up 50% of the time)
Requirements:
Allied Health Designation: degree, diploma or equivalent required (Nursing or Allied Health). Allied Health includes Physio Therapist, Occupational Therapy, or Respiratory Therapist
At least two years of clinical experience at an acute care hospital (ICU, Medical/Surgical Floors)
Experience working in professional practice, clinical informatics or as a clinical educator is preferred
Strong presentation skills
Strong organizational skills with the ability to manage multiple priorities
Previous medical device experience preferred
Nice to have:
Experience working in professional practice, clinical informatics or as a clinical educator