Clinical Solutions Clinician

• Act as the primary clinical resource for product/ops internal teams, providing expertise on best practices, current guidelines, current state practice processes and behaviors, and emerging healthcare trends
• Develop and deliver clinical training and educational materials for internal staff and external partners
• Advocate for patient and clinician needs, and clinical integrity throughout the solution development lifecycle
• Provide direct patient care per week at discretion of org’s clinical capacity needs (8 hours per week, 0.2FTE)
• Translate best practice clinical behaviors and identify ways to scale those behaviors across the practice both as specific to individual programs and generalizable behaviors across the practice to drive improvements in patient outcomes, safety, and efficiency of care delivery
• Monitor, interpret, and report on key clinical performance indicators (KPIs) and quality metrics specifically as they relate to clinical performance and quality
• Conduct root cause analysis for clinical process breakdowns and design preventative strategies
• Serve as the clinical subject matter expert for regulatory audits and accreditation preparation related to program standards
• Lead discovery and design of new and existing clinical programs, in particular direct frontline clinician feedback, ensuring they align with evidence-based guidelines, regulatory requirements, and organizational goals
• Translate high-level clinical strategies into detailed operational plans, workflows, and protocols for effective program deployment across various settings
• Collaborate cross-functionally with Product, Operations, Technology, and Compliance teams to integrate clinical requirements into technical solutions and operational processes
• Oversee pilots and initial rollout of clinical solutions, gathering feedback and iterative testing to ensure clinical safety, efficacy, and user acceptance

• Active Clinical Licensure/Certification is Mandatory: Must be a currently licensed/certified clinician (e.g., Registered Nurse (RN), Certified Nurse-Midwife (CNM), Nurse Practitioner (NP), Licensed Clinical Social Worker (LCSW), or Certified Doula)
• Minimum of 3+ years of professional work experience in a clinical leadership, management, or focused project role, specifically leading one or more of the following: Quality Improvement (QI) or Continuous Process Improvement initiatives
• Clinical program design and development
• Implementation and scaling of new clinical services or technology solutions
• Clinical research or evidence-based practice translation
• Minimum of 5+ years of professional clinical work experience in direct patient-care roles
• Bachelor's degree required
• Master's degree (e.g., MSN, MPH, MHA, MSW) preferred
• Demonstrated understanding of healthcare delivery systems, clinical workflows, and regulatory environments (e.g., HIPAA, state licensing, managed care)
• Exceptional project management skills, with the ability to manage multiple complex projects simultaneously
• Strong analytical skills for interpreting clinical data, identifying trends, and measuring program effectiveness
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate with diverse stakeholders (clinical, technical, and executive)
• Proficiency in using quality improvement methodologies (e.g., PDSA, Lean, Six Sigma) is highly desirable
• Experience providing clinical care in a virtual setting strongly preferred, but not required

Experience providing clinical care in a virtual setting