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Clinical Services Manager

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ACES Eye Clinic

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Location:
United Kingdom , Edgbaston

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Contract Type:
Not provided

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Salary:

55000.00 - 65000.00 GBP / Year

Job Description:

The Clinical Services Manager (Regulatory and Quality Compliance Lead) will play a pivotal role in overseeing regulatory submissions, governance systems, data analysis, and compliance reporting across all group services. You will lead on regulatory interactions and ensure readiness for CQC, HIS, HIW, and RQIA inspections, coordinate governance and quality meetings, oversee the Quality and Compliance Dashboards, and support clinical teams to achieve excellence in safety, performance, and compliance.

Job Responsibility:

  • Lead on regulatory submissions, applications, and notifications to CQC and other UK regulators
  • Oversee governance administration, including Clinical Governance and Quality Committee meetings
  • Maintain and analyse the Quality and Compliance Dashboard to monitor clinical performance
  • Manage and report on incidents, complaints, investigations, and patient safety outcomes
  • Support and oversee compliance with mandatory training, clinical audits, and quality improvement plans
  • Undertake regular mock inspections and oversee our regulatory readiness framework
  • Liaise with commissioners, regulators, and internal stakeholders on matters of quality and compliance
  • Prepare comprehensive reports for the Director of Care and Quality and the Executive Team
  • Provide leadership and support to the Clinical Services Quality Team, promoting a culture of accountability and continuous improvement

Requirements:

  • Registered Healthcare Professional (NMC, HCPC, or equivalent)
  • Significant experience in clinical governance, regulatory compliance, or healthcare quality management
  • Strong understanding of CQC and UK regulatory frameworks, inspection preparation, and application processes
  • Skilled in data analysis, audit management, and quality reporting
  • Excellent communicator with the ability to engage confidently at senior and regulatory levels
  • Proactive, analytical, and organised, with a commitment to clinical excellence and patient safety
What we offer:
  • 29 Days Annual leave
  • Private Medical Insurance
  • Free Eye surgery (LVC or IOL)
  • Discounts on other group procedures and goods

Additional Information:

Job Posted:
January 07, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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