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We are looking for compassionate and organised Clinical Services Administrator to join our Administrative teams across London. Pure Sports Medicine is a leader in musculoskeletal and sports medicine, providing world-class, patient-centred care through a multidisciplinary model. This is a key role in ensuring our consultants can deliver seamless patient care, and that clinic operations run efficiently and compliantly.
Job Responsibility:
Work closely with consultants to coordinate their clinic diaries and appointment schedules
Act as a key point of contact for patients and consultants regarding patient bookings, follow-ups, and clinic needs
Ensure smooth running of consultant sessions, including preparation of clinic rooms and materials
Send referrals to third-party providers and monitor progress
Liaise with clinical team to ensure results are tracked, followed up, and sent to appropriate parties
Support internal communication and care coordination between multidisciplinary teams
Welcome patients and visitors to the clinic
Manage patient bookings, cancellations, and enquiries via phone, email, and in person
Maintain accurate, confidential patient records in accordance with GDPR and clinic policies
Assist patients with queries relating to their care pathway or appointments
Perform regular stock checks for medical supplies, consumables, and equipment
Monitor and order clinical stock, including medications
Oversee safe handling, recording, and reconciliation of any drugs stored onsite
Maintain a clean, organised and safe clinical environment
Support with daily opening and closing procedures and general clinic upkeep
Process patient payments and issue invoices and receipts
Assist with reconciliation of daily takings and financial queries
Liaise with the Finance team when required
Requirements:
Compassionate and organised
Proactive and personable
Passionate about maintaining high standard of patient care and experience
Experience in consultant support and clinic coordination
Experience with patient administration and bookings
Experience with clinic operations including stock management
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