Clinical Service Desk

This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365. All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift. Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality. Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner. Responsible for driving resolution of incidents on a 24/7 desk. Read text on computer screens for the duration of the shift. Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks. Ensure a quiet, private workspace with high speed, wired internet. Travel up to 10% of the time, if required. Lift up to 25 lbs. if needed for equipment setup. Have a working cell phone for manager communication and Two-Factor Authentication.