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Clinical Service Desk-Helpdesk

United States, Fargo Employment contract · Job Posted April 16, 2026
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Job Description

The Clinical Service Desk Agent will manage inbound calls related to clinical applications, requiring strong technical troubleshooting and communication skills. Candidates should have at least 4 years of service desk experience and be flexible with shifts, including nights and weekends. A high school diploma is required, and experience in a call center environment is preferred.

Job Responsibility

  • Manage inbound calls related to clinical applications
  • Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech
  • Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
  • Responsible for driving resolution of incidents on a 24/7 desk
  • Read text on computer screens for the duration of the shift
  • Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
  • Travel up to 10% of the time, if required
  • Lift up to 25 lbs. if needed for equipment setup

Requirements

  • Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience
  • Minimum of 1 year of technical troubleshooting experience
  • High school diploma or equivalent required
  • Minimum 1 year Healthcare-Healthcare Systems-Customer Service experience
  • All candidates are required to be shift flexible
  • Night, weekend, and/or holiday work will be required
  • Ensure a quiet, private workspace with high speed, wired internet
  • Have a working cell phone for manager communication and Two-Factor Authentication

Nice to have

  • Experience in a call center environment
  • Demonstrate a service philosophy in all interactions with clinicians and colleagues
  • Effective communication and interpersonal skills
  • Proficient typing and English language skills (both verbally and in writing)
  • Strong listening capabilities to fully understand caller’s needs / requests
  • Exceptional ability to work optimally in a fast-paced environment

What we offer

We offer a full comprehensive benefits package that starts from your first day of employment

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