Clinical Service Desk-Helpdesk

• Manage inbound calls related to clinical applications
• Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech
• Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
• Responsible for driving resolution of incidents on a 24/7 desk
• Read text on computer screens for the duration of the shift
• Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
• Travel up to 10% of the time, if required
• Lift up to 25 lbs. if needed for equipment setup

• Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience
• Minimum of 1 year of technical troubleshooting experience
• High school diploma or equivalent required
• Minimum 1 year Healthcare-Healthcare Systems-Customer Service experience
• All candidates are required to be shift flexible
• Night, weekend, and/or holiday work will be required
• Ensure a quiet, private workspace with high speed, wired internet
• Have a working cell phone for manager communication and Two-Factor Authentication

• Experience in a call center environment
• Demonstrate a service philosophy in all interactions with clinicians and colleagues
• Effective communication and interpersonal skills
• Proficient typing and English language skills (both verbally and in writing)
• Strong listening capabilities to fully understand caller’s needs / requests
• Exceptional ability to work optimally in a fast-paced environment

We offer a full comprehensive benefits package that starts from your first day of employment