CrawlJobs Logo

Clinical Service Desk Helpdesk Associate

United States, Bowling Green · Job Posted April 16, 2026
Apply Position
Job Link Share

Job Description

The Clinical Service Desk Helpdesk Associate will provide essential support to healthcare customers by managing inbound service desk calls related to clinical applications such as Epic and Cerner. This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365.

Job Responsibility

  • Provide essential support to healthcare customers by managing inbound service desk calls related to clinical applications such as Epic and Cerner
  • Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech
  • Track and document the appropriate comments and close or escalate the incident tickets and related issues in a timely manner
  • Responsible for driving resolution of incidents on a 24/7 desk

Requirements

  • Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
  • Minimum of 1 year of technical troubleshooting experience with healthcare systems & customer service
  • Shift flexibility
  • Night, weekend, and/or holiday work will be required
  • Strong communication skills
  • Problem-solving abilities
  • Read text on computer screens for the duration of the shift
  • Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
  • Ensure a quiet, private workspace with high speed, wired internet
  • Travel up to 10% of the time, if required
  • Lift up to 25 lbs. if needed for equipment setup
  • Have a working cell phone for manager communication and Two-Factor Authentication

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Clinical Service Desk Helpdesk Associate

8 matching positions

Clinical Service Desk Helpdesk Associate

The Clinical Service Desk Helpdesk Associate role at NTT DATA Services involves ...
Location
Location
United States , Fargo
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience
  • Minimum of 1 year of technical troubleshooting experience
  • High school diploma or equivalent required
Job Responsibility
Job Responsibility
  • Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech
  • Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
  • Responsible for driving resolution of incidents on a 24/7 desk
  • Read text on computer screens for the duration of the shift
  • Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
  • Ensure a quiet, private workspace with high speed, wired internet
  • Travel up to 10% of the time, if required
  • Lift up to 25 lbs. if needed for equipment setup
  • Have a working cell phone for manager communication and Two-Factor Authentication
What we offer
What we offer
  • Full comprehensive benefits package that starts from your first day of employment
  • Fulltime
Read More
Arrow Right
New

Clinical Service Desk- Helpdesk Associate

NTT DATA Services strives to hire exceptional, innovative, and passionate indivi...
Location
Location
United States , Lincoln
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 1 year Healthcare-Healthcare Systems-Customer Service
  • Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
  • Minimum of 1 year of technical troubleshooting experience
  • High school diploma or equivalent required
Job Responsibility
Job Responsibility
  • This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls
  • Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech
  • Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
  • Responsible for driving resolution of incidents on a 24/7 desk
  • Read text on computer screens for the duration of the shift
  • Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
  • Ensure a quiet, private workspace with high speed, wired internet
  • Travel up to 10% of the time, if required
  • Lift up to 25 lbs. if needed for equipment setup
  • Have a working cell phone for manager communication and Two-Factor Authentication
What we offer
What we offer
  • Full comprehensive benefits package that starts from your first day of employment
  • Fulltime
Read More
Arrow Right

Clinical Service Desk Associate

The Clinical Service Desk Associate role involves providing support for clinical...
Location
Location
United States , Fargo
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
  • Minimum of 1 year of technical troubleshooting experience
  • High school diploma or equivalent
  • Minimum 1 year Healthcare-Customer Service
  • All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required
  • Ensure a quiet, private workspace with high speed, wired internet
  • Have a working cell phone for manager communication and Two-Factor Authentication
Job Responsibility
Job Responsibility
  • This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls
  • Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech
  • Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
  • Responsible for driving resolution of incidents on a 24/7 desk
  • Read text on computer screens for the duration of the shift
  • Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
  • Travel up to 10% of the time, if required
  • Lift up to 25 lbs. if needed for equipment setup
What we offer
What we offer
  • Full comprehensive benefits package that starts from your first day of employment
  • Fulltime
Read More
Arrow Right
New

Shift Supervisor

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Detroit
Salary
Salary:
16.50 - 24.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 06, 2026
Flip Icon
Requirements
Requirements
  • Deductive reasoning ability, analytical skills and computer skills
  • Advanced communication skills and supervision skills
  • Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Job Responsibility
Job Responsibility
  • Work effectively with store management and store crews
  • Supervise the store’s crew through assigning, directing and following up of all activities
  • Effectively communicate information both to and from store management and crews
  • Assist customers with their questions, problems and complaints
  • Promote CVS customer service culture (Greet, offer help, and thank)
  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
  • Maintain customer/patient confidentiality
  • Price merchandise
  • Stock shelves
  • Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
What we offer
What we offer
  • Medical, dental, and vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Fulltime
Read More
Arrow Right
New

Store Assistant

Store Assistant in Balham 20 hours per week. At Toolstation, we're not just look...
Location
Location
United Kingdom , Balham
Salary
Salary:
13.26 GBP / Hour
toolstation.com Logo
Toolstation
Expiration Date
June 10, 2026
Flip Icon
Requirements
Requirements
  • A warm, friendly personality
  • Reliability
  • Your best self
Job Responsibility
Job Responsibility
  • Be the friendly face of Toolstation, helping customers find what they need
  • Handle deliveries, unpack stock, keep the store clean, and prepare orders
  • Be proactive and sell the benefits of Toolstation Club and Trade Accounts, signing customers up
What we offer
What we offer
  • 22 days holiday + Bank Holidays
  • Company pension scheme and life assurance
  • Bonus scheme and cycle to work program
  • Save and buy as you earn options
  • 20% discount across all Travis Perkins companies
  • Health and wellbeing support with Aviva Digicare +
  • Financial education, support, and recognition awards
  • Discounts at over 1,000 retailers
  • Parttime
Read More
Arrow Right
New

Producer (Photo, Video & Motion Production)

We are a fast-paced, creative agency producing high-quality photo, video, and mo...
Location
Location
United States , Houston
Salary
Salary:
Not provided
adcetera.com Logo
Adcetera
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4–7+ years of experience in production (agency, studio, or in-house)
  • Proven experience producing photo, video, and motion projects
  • Strong understanding of production budgets, scheduling, and logistics
  • Experience building shoot books and managing detailed pre-production processes
  • Highly organized with strong project management skills and attention to detail
  • Ability to manage multiple projects simultaneously in a fast-paced environment
  • Strong communication skills with clients, creatives, vendors, and internal teams
  • Proactive, solutions-oriented mindset with a calm approach under pressure
  • Experience using project management tools (Trello preferred)
Job Responsibility
Job Responsibility
  • Lead end-to-end production of photo, video, and motion projects (pre-production through post-production)
  • Develop and manage budgets, timelines, and production schedules
  • Build and maintain detailed shoot books, call sheets, and production documents
  • Source and manage crews, talent, vendors, locations, and production assets
  • Partner closely with Account Services to identify, outreach, and secure talent
  • Proactively “chase down” assets and ensure all production elements are secured on schedule
  • Conduct shopping and sourcing for wardrobe, props, and set needs as required
  • Collaborate with creative directors, clients, and account teams to bring concepts to life
  • Handle permits, insurance, and production logistics
  • Oversee shoot days, ensuring smooth execution and problem-solving on the fly
What we offer
What we offer
  • Fun-loving and casual team environment
  • Convenient office in Midtown Houston
  • Large integrated agency with stable work environment
  • Established, diverse client portfolio
  • Competitive salary
  • Discretionary bonus plan
  • Excellent growth and training programs for career development
  • 100% employee health insurance coverage
  • 401(k) plan
  • Generous paid time off policy
  • Fulltime
Read More
Arrow Right
New

General Cover Teacher

Justteachers is delighted to be recruiting for a dedicated and adaptable General...
Location
Location
United Kingdom , Northampton
Salary
Salary:
140.00 - 160.00 GBP / Day
justteachers.co.uk Logo
justteachers
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Qualified Teacher Status (QTS)
  • Previous experience teaching or supporting children within a school setting
  • Strong understanding of the UK secondary curriculum
  • Excellent classroom and behaviour management skills
  • The ability to adapt quickly across different subject areas
  • Two recent education-based references
Job Responsibility
Job Responsibility
  • Deliver engaging pre-set lessons across a variety of secondary subjects
  • Provide classroom cover for KS3 and KS4 students
  • Maintain a positive, safe, and well-managed learning environment
  • Uphold school policies and contribute positively to the school community and ethos
  • Support students with varying learning needs, including SEN where required
  • Encourage student participation, confidence, and progress within lessons
Read More
Arrow Right
New

Shift Supervisor

We're building a world of health around every individual — shaping a more connec...
Location
Location
United States , Riverview
Salary
Salary:
16.50 - 24.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 22, 2026
Flip Icon
Requirements
Requirements
  • Deductive reasoning ability, analytical skills and computer skills
  • Advanced communication skills and supervision skills
  • Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Job Responsibility
Job Responsibility
  • Work effectively with store management and store crews
  • Supervise the store's crew through assigning, directing and following up of all activities
  • Effectively communicate information both to and from store management and crews
  • Assist customers with their questions, problems and complaints
  • Promote CVS customer service culture (Greet, offer help, and thank)
  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
  • Maintain customer/patient confidentiality
  • Price merchandise
  • Stock shelves
  • Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • Parttime
Read More
Arrow Right