Clinical Service Desk Associate Job at NTT DATA (Fargo)

Clinical Service Desk Helpdesk Associate

The Clinical Service Desk Helpdesk Associate will provide essential support to h...

Location

United States , Bowling Green

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
Minimum of 1 year of technical troubleshooting experience with healthcare systems & customer service
Shift flexibility
Night, weekend, and/or holiday work will be required
Strong communication skills
Problem-solving abilities
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Travel up to 10% of the time, if required

Job Responsibility

Provide essential support to healthcare customers by managing inbound service desk calls related to clinical applications such as Epic and Cerner
Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech
Track and document the appropriate comments and close or escalate the incident tickets and related issues in a timely manner
Responsible for driving resolution of incidents on a 24/7 desk

Fulltime

Clinical Service Desk Associate

The Clinical Service Desk Associate will provide support to healthcare customers...

Location

Canada , Halifax

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
Minimum of 1 year of technical troubleshooting experience with healthcare systems & customer service
High school diploma or equivalent required

Job Responsibility

Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech
Track and document the appropriate comments and close or escalate the incident tickets and related issues in a timely manner
Responsible for driving resolution of incidents on a 24/7 desk
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Travel up to 10% of the time, if required
Lift up to 25 lbs. if needed for equipment setup
Have a working cell phone for manager communication and Two-Factor Authentication

Fulltime

IT Clinical Service Support Analyst Associate

Location

United States

Salary:

26.55 - 39.85 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

High School Diploma or GED is required
Must obtain within 18 months and maintain annual educational requirements for Epic certification(s) as required by department
One year's experience in a clinical environment, Service Delivery, or work-related equivalent is required
Must be a service-oriented, team player. Communicates proactively, cooperatively and constructively
Strong interpersonal and customer service skills
Basic understanding of call centers and call tracking systems
Strong technical aptitude with the ability to learn quickly and support software applications
Basic understanding of the technical components of an Information System, including basic hardware, platform, database concepts, and terminology
Ability to manage multiple priorities in a dynamic work environment
Analytical and problem-solving

Job Responsibility

While working in a fast-paced Service Desk environment duties include knowledge, troubleshooting, education, maintenance, and resolution of issues related to hardware and software for Providers and Epic users
Demonstrates basic written and oral communication skills, including good listening and verbal skills
Produces accurate and complete work while consistently meeting established Service Desk Key Performance Indicators (KPI)
Basic understanding of healthcare workflows and the unique needs of physicians, nurses, and other hospital staff who may be seeking support
Completes required training outlined by the department with a specific focus on maintaining patient safety
Informs the immediate supervisor of any abnormal circumstances related to performance of job duties in a timely and accurate fashion. Ability to determine and support customer emergency issues and escalates to the appropriate person or group as needed
Applies appropriate customer service and service recovery skills to comply with department standards. Basic understanding of standard system hardware equipment and software applications at a rapid pace
Performs testing in Non-Prod (Dev/Test/Playground) environments for troubleshooting end-user issues as well as testing and evaluation of new application features and functionality
Information is gathered and analyzed from end users through clarifying questions, workflow understanding, and technical knowledge.Assessment of the issue is determined and if resolution isn't achieved at the time of call, a workaround is considered and escalation to an appropriate team occurs
Performs all tasks within IT and Cybersecurity governance, though use of elevated administrative rights to safeguard user and patient data. Participates in conversations between the Service Desk, Clinical Informatics, and Epic Training Team

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Fulltime

New

Employed Optometrist

The Associate Optometrist is responsible for creating exceptional value in the l...

Location

United States , Columbia

Salary:

59.75 - 83.77 USD / Hour

OPSM

Expiration Date

Until further notice

Requirements

Doctor of Optometry
Required knowledge of current Optometric technology and practices
Developed communication skills, both verbal and written
Organization and time management skills

Job Responsibility

Conveys a 100% commitment to providing excellent Patient/Customer Service through delivering and leading the execution of NECE
Assists with greeting patients and answering phones when needed
Conducts all service in accordance with Clinical Protocols and accepted standards of care
Ensures all patients receive accurate diagnosis and appropriate recommendations
Establishes a positive Doctor/Patient relationship
Coaches Associate Doctors on clinical protocols (Audits charts as appropriate)
Communicates effectively with all store associates to ensure a seamless eyecare experience and beneficial patient outcome by: Uncovering patients’ multiple needs and prescribing products and services to meet those needs, Effective transitioning of patients to a sales associate with dialogue regarding the patient’s needs and prescribed products and services
Focuses on developing the most qualified Associate Doctors and store associates by ensuring training in the following areas: Orientation, Front desk procedures, Pre-testing, Telephone skills, Contact Lens Training, Clinical Protocols, Pearle Certified Eyecare, Company safety, Diversity, HIPPA, and Loss Prevention, Leadership and Management
Encourages associate decision making at the level closest to the patient
Delivers clear, motivating, and constructive feedback to Associate Doctors and associates in a timely manner

What we offer

competitive bonus and/or commission plan
health care
retirement savings
paid time off/vacation
various employee discounts

Parttime

Medical Front Desk Associate

We are hiring a dependable, professional Medical Front Desk Associate to support...

Location

United States , Davenport

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior medical front desk or healthcare administrative experience preferred
strong communication and customer service skills
dependable, punctual, and adaptable to changing daily needs
comfortable with early start times and variable weekly hours
ability to multitask and stay calm in a fast-paced clinical environment

Job Responsibility

Welcome and check in patients in a warm, professional manner
Manage patient intake, registration, and appointment workflows
Answer, route, and document incoming phone calls
Verify patient information and assist with administrative tasks
Maintain confidentiality and follow HIPAA compliance standards
Provide general support to clinical and surgical teams

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Associate Optometrist

The Associate Optometrist is responsible for creating exceptional value in the l...

Location

Canada , Cambridge

Salary:

Not provided

OPSM

Expiration Date

Until further notice

Requirements

Doctor of Optometry
Required knowledge of current Optometric technology and practices
Developed communication skills, both verbal and written
Organization and time management skills

Job Responsibility

Convey a 100% commitment to providing excellent Patient/Customer Service through delivering and leading the execution of NECE
Assist with greeting patients and answering phones when needed
Conduct all service in accordance with Clinical Protocols and accepted standards of care
Ensure all patients receive accurate diagnosis and appropriate recommendations
Establish a positive Doctor/Patient relationship
Coach Associate Doctors on clinical protocols
Communicate effectively with all store associates to ensure a seamless eyecare experience and beneficial patient outcome
Focus on developing the most qualified Associate Doctors and store associates by ensuring training in orientation, front desk procedures, pre-testing, telephone skills, contact lens training, clinical protocols, Pearle Certified Eyecare, company safety, Diversity, HIPPA, and Loss Prevention, leadership and management
Encourage associate decision making at the level closest to the patient
Deliver clear, motivating, and constructive feedback to Associate Doctors and associates

What we offer

health care
retirement savings
paid time off/vacation
various employee discounts

Parttime

Center Operations Supervisor

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Memphis

Salary:

43888.00 - 76500.00 USD / Year

CVS Health

Expiration Date

October 09, 2026

Requirements

An exceptional ability to solve problems and think critically
Strong collaboration skills and demonstrated success working within a team
A flexible and positive attitude
Ability to work in a fast-paced, often ambiguous environment
A proactive and adaptable working style
able to take ownership of tasks
2+ years professional experience in a customer service setting
1+ year experience leading a team preferred
Proficient PC skills
Associate's degree required, Bachelor's degree preferred

Job Responsibility

Support front desk coverage and contribute to service team work
Monitor staff's attendance and absences and identify coverage plans for expected and unexpected absences
Monitor provider schedules daily to ensure smooth flow of patient visits
Manage the transportation schedule to maximize company resources and delivery on a positive patient experience
Complete daily operational rounds to confirm foundational activities have been completed
Monitor outstanding work queues, checklists and other performance indicators
Monitor front desk activities for completion, accuracy and quality including confirmation calls, copay collection and patient experience, and contributing to work, when needed
Help maintain the welcome space and community room to promote a positive patient experience and support growth
Own facilities management to keep the center safe, clean, and functional
Depending on the need of the center, manage hourly center staff ranging from front desk staff to medical assistants and phlebotomists

What we offer

Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs

Fulltime

IT Help Desk Specialist

A growing healthcare organization is seeking a Healthcare IT Help Desk Specialis...

Location

United States , Bellevue

Salary:

85000.00 - 115000.00 USD / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

High school diploma or GED required
associate degree in IT or related field preferred
MediClear Certification (or equivalent HIPAA certificate) required
1+ year of IT help desk, service desk, or technical support experience preferred
Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.)
Strong verbal and written communication skills with a clear, customer-first mindset

Job Responsibility

Answer inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical)
Provide first-level support for common issues including: Password resets and account lockouts
EMR/EHR and healthcare application access issues
VPN, email, and basic connectivity problems
Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles
Properly document all incidents, actions taken, and resolutions in the ticketing system
Escalate complex issues to higher-level support or application teams as needed
Deliver outstanding customer service to users of all technical skill levels and backgrounds
Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies
Support increased call volumes during peak periods and special projects

Fulltime

Clinical Service Desk Associate

NTT DATA

Location:
United States , Fargo

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 06, 2026

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Location:United States , Fargo

Category:IT - Administration

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:May 06, 2026

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Job Posted:
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