Clinical Service Desk Agent

• Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech
• Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
• Responsible for driving resolution of incidents on a 24/7 desk
• Read text on computer screens for the duration of the shift
• Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks

• Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience
• Minimum of 1 year of technical troubleshooting experience
• High school diploma or equivalent required
• Minimum 1 year Healthcare Systems-Call Center- Customer Service experience
• Experience in a call center environment
• Demonstrate a service philosophy in all interactions
• Effective communication and interpersonal skills
• Proficient typing and English language skills
• Strong listening capabilities
• Exceptional ability to work optimally in a fast-paced environment
• All candidates are required to be shift flexible
• Night, weekend, and/or holiday work will be required
• Schedule can be changed as per client and business requirements or training needs
• Overtime may be required depending on business requirements
• Candidates location is ideally Halifax
• Ensure a quiet, private workspace with high speed, wired internet
• Have a working cell phone for manager communication and Two-Factor Authentication
• Travel up to 10% of the time, if required
• Lift up to 25 lbs. if needed for equipment setup

We offer a full comprehensive benefits package that starts from your first day of employment