Clinical Service Desk Agent Job at NTT DATA (Halifax)

Clinical Service Desk Agent

The Clinical Service Desk Agent role involves providing technical support for cl...

Location

Canada , Halifax

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience
Minimum of 1 year of technical troubleshooting experience
High school diploma or equivalent required
Minimum 1 year Healthcare Systems-Call Center- Customer Service experience
Experience in a call center environment
Demonstrate a service philosophy in all interactions
Effective communication and interpersonal skills
Proficient typing and English language skills
Strong listening capabilities
Exceptional ability to work optimally in a fast-paced environment

Job Responsibility

Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech
Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
Responsible for driving resolution of incidents on a 24/7 desk
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks

What we offer

We offer a full comprehensive benefits package that starts from your first day of employment

Fulltime

New

Clinical Service Desk- Epic

We are currently seeking a Clinical Service Desk- Epic to join our team in Bowli...

Location

United States , Bowling Green

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
Minimum of 1 year of technical troubleshooting experience
High school diploma or equivalent required

Job Responsibility

This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365
All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift
Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality
Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
Responsible for driving resolution of incidents on a 24/7 desk
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Travel up to 10% of the time, if required
Lift up to 25 lbs. if needed for equipment setup

Fulltime

New

Clinical Service Desk Helpdesk Associate

NTT DATA Services strives to hire exceptional, innovative, and passionate indivi...

Location

United States , Bowling Green

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
Minimum of 1 year of technical troubleshooting experience with healthcare systems & customer service

Job Responsibility

This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365
All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift
Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are notlimited to workflow issues, application errors, user access, andfunctionality
Track and document the appropriate comments and close or escalate the incident tickets and related issues in a timely manner
Responsible for driving resolution of incidents on a 24/7 desk
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Travel up to 10% of the time, if required
Lift up to 25 lbs. if needed for equipment setup

Clinical Service Desk- Helpdesk Associate

NTT DATA Services strives to hire exceptional, innovative, and passionate indivi...

Location

United States , Lincoln

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 1 year Healthcare-Healthcare Systems-Customer Service
Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
Minimum of 1 year of technical troubleshooting experience
High school diploma or equivalent required

Job Responsibility

This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls
Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech
Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
Responsible for driving resolution of incidents on a 24/7 desk
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Travel up to 10% of the time, if required
Lift up to 25 lbs. if needed for equipment setup
Have a working cell phone for manager communication and Two-Factor Authentication

What we offer

Full comprehensive benefits package that starts from your first day of employment

Fulltime

Clinical Service Desk

NTT DATA Services strives to hire exceptional, innovative, and passionate indivi...

Location

Canada , Halifax

Salary:

34387.00 - 47760.00 CAD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
Minimum of 1 year of technical troubleshooting experience
High school diploma or equivalent required

Job Responsibility

This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls
Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech
Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
Responsible for driving resolution of incidents on a 24/7 desk
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Travel up to 10% of the time, if required
Lift up to 25 lbs. if needed for equipment setup
Have a working cell phone for manager communication and Two-Factor Authentication

What we offer

Full comprehensive benefits package that starts from your first day of employment

Fulltime

Epic Clinical Service Desk- Advisor

We are currently seeking a Epic Clinical Service Desk- Advisor to join our team ...

Location

United States , Lincoln

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Clinical License (Nursing preferred)
Minimum of 1-2 years of experience in Epic end user support role, service desk, or hospital setting
Certification in one or more of the following Epic modules: Ambulatory, ASAP, Inpatient Orders and/or Clin Doc, ADT, or Willow
Minimum of 1 year of experience managing a help desk or staff that have supported IT clinical systems
Minimum of 1 year of experience extracting data and running statistical reports

Job Responsibility

Provide single point of contact for customer for all concerns and matters related to the Epic Clinical Service Desk
Lead discussions involving Epic and Epic workflows
Analyze incidents for trends, process improvement, shift-left candidates, and incident reduction opportunities
Understand the latest configurations and changes of Epic
Participate in change management processes and prepare the Epic Clinical Service Desk of pertinent EPIC implementations, changes, and scheduled downtimes
Attend and participate in weekly Customer IT, Inpatient, and Ambulatory customer meetings
Attend operations call with customer
Prepare monthly and quarterly presentations regarding contractual performance to Customer leadership
Develop knowledge base articles and documents with Customer Epic team
Collaborate with Service Desk training team to provide customer-specific EPIC training content to agents

Fulltime

Clinical Service Desk Associate

The Clinical Service Desk Associate role involves providing support for clinical...

Location

United States , Fargo

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
Minimum of 1 year of technical troubleshooting experience
High school diploma or equivalent
Minimum 1 year Healthcare-Customer Service
All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required
Ensure a quiet, private workspace with high speed, wired internet
Have a working cell phone for manager communication and Two-Factor Authentication

Job Responsibility

This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls
Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech
Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
Responsible for driving resolution of incidents on a 24/7 desk
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Travel up to 10% of the time, if required
Lift up to 25 lbs. if needed for equipment setup

What we offer

Full comprehensive benefits package that starts from your first day of employment

Fulltime

Clinical Service Desk

NTT DATA Services strives to hire exceptional, innovative, and passionate indivi...

Location

United States , Fargo

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
Minimum of 1 year of technical troubleshooting experience
High school diploma or equivalent required
Minimum1 year Healthcare-Customer Service

Job Responsibility

This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls
Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech
Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
Responsible for driving resolution of incidents on a 24/7 desk
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Travel up to 10% of the time, if required
Lift up to 25 lbs. if needed for equipment setup
Have a working cell phone for manager communication and Two-Factor Authentication

What we offer

Full comprehensive benefits package that starts from your first day of employment

Fulltime

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