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Clinical Service Associate

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NTT DATA

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Location:
Canada , Halifax

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Clinical Service Associate role involves providing support to healthcare customers through a service desk environment. This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365.

Job Responsibility:

  • Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech
  • Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality
  • Track and document the appropriate comments and close or escalate the incident tickets and related issues in a timely manner
  • Responsible for driving resolution of incidents on a 24/7 desk
  • Read text on computer screens for the duration of the shift
  • Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks

Requirements:

  • Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience
  • Minimum of 1 year of technical troubleshooting experience with healthcare systems & customer service
  • High school diploma or equivalent required
  • Must be available & able to work for ALL shifts including weekends & holidays
  • All candidates are required to be shift flexible
  • Night, weekend, and/or holiday work will be required
  • Schedule can be changed as per client and business requirements or training needs
  • Overtime may be required depending on business requirements
  • Ensure a quiet, private workspace with high speed, wired internet
  • Have a working cell phone for manager communication and Two-Factor Authentication
  • Travel up to 10% of the time, if required
  • Lift up to 25 lbs. if needed for equipment setup

Nice to have:

  • Experience in a call center environment
  • Demonstrate a service philosophy in all interactions with clinicians and colleagues
  • Effective communication and interpersonal skills
  • Proficient typing and English language skills (both verbally and in writing)
  • Strong listening capabilities to fully understand caller’s needs / requests
  • Exceptional ability to work optimally in a fast-paced environment
  • Experience with systems like Epic and Cerner is preferred

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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