Clinical Scheduling Specialist

• Schedules and reschedules appointments for patients in the Jimmy Fund Clinic
• Schedules and reschedules Xrays, Ultrasounds, CTs, MRIs, PET/CTs, and ECHOs at Boston Children’s Hospital
• Coordinates multiple specialty visits at Boston Children’s Hospital with appropriate Boston Children Hospital departments, such as Cardiology, Pulmonary, Audiology, etc as it relates to oncology care
• Accurately schedules complex appointment sets across disciplines for pediatric oncology patients in accordance with scheduling guidelines
• Triages scheduling phone calls for disease group and covering disease groups if applicable
• Serves as a liaison between patient/family/provider
• Possesses a level of independence requiring knowledge of multiple disease specific programs
• Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills
• Provides pediatric oncology disease, and program-specific information to callers/patients within the scope of knowledge and authority
• Performs other administrative duties and tasks as requested by Manager/Supervisor
• Able to quickly comprehend and implement new concepts or modifications to processes
• Collaborates with disease center team to ensure seamless coverage and task management in times of both full and partial staffing levels
• Ensures quality clinical care and adherence to standard operating procedures and compliance requirements
• Participates in training new team members as requested
• May be required to perform other duties as required by the clinical practice support team

• High school diploma required
• A Bachelor’s Degree in health administration or related field is strongly preferred, and/or a minimum of 1 year of related health care and/or customer service experience
• Ability to function as an integral member of a team
• Excellent communication, organizational, time management, and customer service skills
• Strong attention to detail
• Ability to multi-task and problem solve on the spot
• Excellent phone etiquette
• Demonstrated ability to carry out complex scheduling as required
• Demonstrated ability to draft reports, correspondence and other administrative documents pertaining to patient scheduling as needed
• PC proficiency
• Ability to work productively in a remote environment
• Knowledge of medical terminology preferred

Knowledge of medical terminology preferred