Clinical Resource Specialist Job at ESSITY ITALY S.P.A. (Philadelphia, PA)

Job Description

Essity is looking for an experienced Clinical Resource Specialist, INCO. The Clinical Resource Specialist will be responsible for providing clinical expertise to customers through education and training on TENA products, while establishing and maintaining solid customer relationships. This person must understand customer needs across all segments to ensure that they clearly recognize a measurable value to our continence care and skincare products and programs. This role's primary focus will be providing clinical education to current and potential customers, set up trials and conversion.

Job Responsibility

Provide expert clinical consultation within the assigned territory and travel within the United States as needed
Deliver clinical presentations and educational programs to customers through live sessions, virtual formats, trade shows, and conferences
Collaborate with Account Managers, National and Regional Key Account Managers, and distribution partners to support customer acquisition, business reviews, and overall account success
Support and maintain corporate chain and regional accounts, including coordinating conversions, in-services for all shifts, and implementation of TENA programs
Lead product trials for new accounts, gather documentation, and demonstrate measurable outcomes
Serve as a trusted advisor by leveraging industry knowledge, case studies, benchmarking data, and white papers
Partner with the Clinical Director and Marketing teams to roll out new clinical programs, tools, and educational content
Identify opportunities to up-sell additional products and support strategic growth initiatives
Maintain required organizational processes, including CRM documentation and expense management
Participate in personal skill development and contribute to the clinical development of colleagues
Operate in alignment with Essity’s beliefs and behaviors: Commitment, Courage, Collaboration, and Care
Attend regional and national sales meetings, company trainings, and relevant industry events
Collect and communicate market insights, competitor information, and benchmarking strategies to support business objectives
Perform additional responsibilities as assigned to support organizational goals

Requirements

LPN or RN
Three to Five (3-5) years of experience in the healthcare industry within clinical or account management
Requires ability to work day/night shifts, as needed
The ability to drive a motor vehicle and possession of a valid driver’s license is required
Strong customer focus and relationship building
Strong working knowledge of Microsoft Office (e.g. Word, Excel, Power Point)
Demonstrated ability to work both independently and collaboratively within teams
Strong analytical skills to be able to determine root cause for clinical fluctuations
Proven organizational & collaborative skills
Ability to manage time and priorities to meet deadlines
Excellent communication and presentation skills
Ability and willingness to travel 80% to domestic locations

What we offer

United Healthcare PPO / EyeMed Vision Insurance / Delta Dental Insurance
Wellness program provided through Rally
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match and annual employer base contribution
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
PTO offering with Paid Holidays
Voluntary benefits to include: critical illness, hospital indemnity, and accident insurance
Employee discounts program
Scholarship program for children of Essity employees

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Clinical Resource Specialist

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