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HB4D Limited Logo HB4D Limited · Office Administration

Clinical Receptionist

United Kingdom, Sunderland Employment contract 12.71 GBP / Hour · Job Posted June 10, 2026
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Job Description

Hey Baby 4D is a leading private 4D ultrasound clinic franchise, and we are delighted to be opening a new clinic in Sunderland. We are looking for 2 experienced Receptionist with a warm and friendly personality who will fit seamlessly into the Hey Baby family to join our busy team on a part-time basis.

Job Responsibility

  • Booking appointments for customers via phone and in person
  • Welcoming customers and assisting with queries
  • Promoting sales of extras, offering heartbeat bears, cannons, keyrings etc
  • Processing payments promptly (cash and card)
  • Acting as a Chaperone during scans (training provided)
  • Maintaining accurate records and completing necessary paperwork
  • Noting and effectively relaying customer feedback to management
  • Managing customer messages through the online chat system
  • Following procedures of Opening and Closing clinic
  • The clinic must be kept clean at all times and daily, weekly and monthly cleaning must me done and documented
  • Conducting stock checks and promptly placing orders or notifying management to ensure clinic is well stocked
  • To keep up to date on documentations
  • Completing job-specific training provided by management
  • Assisting with social media management, creating reels, taking photos, encouraging customers to tag, share like our page
  • Liaising with the NHS to ensure smooth referral processes
  • Exceeding KPIs and contributing to the clinic’s growth
  • Standard Operating Procedures and Policies must be followed

Requirements

  • Experience in reception or administrative roles is essential, with a proven ability to deliver exceptional customer service
  • Experience in a clinical environment is preferred
  • Proficiency in IT systems, with strong verbal and written communication skills
  • A satisfactory Enhanced DBS (adult workforce) check will be required before employment begins and must be maintained throughout your employment
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