CrawlJobs Logo

Clinical Quality Manager

springhealth.com Logo

Spring Health

Location Icon

Location:
United States

Category Icon
Category:
Health and Beauty

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

97325.00 - 114500.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

Reporting to the Senior Director of Clinical Quality and Safety on the Medical Affairs team, the Clinical Quality Manager will be responsible for investigating care quality and care service escalations as well offering outstanding guidance and consultation as part of our performance improvement efforts for providers. You’ll work closely with our providers, care support teams, care operations teams, and our quality team to improve care delivery at Spring Health. This is a full time remote position on our team and may require occasional travel for company or team events.

Job Responsibility:

  • Investigate and resolve care complaints and grievances about providers
  • Partner with quality team members to evolve detailed guidance around provider performance management, including amplifying strengths, addressing risks, further developing skills, and creating actions plans to achieve these outcomes
  • Provide training, coaching, and technical assistance to providers, as needed
  • Develop and monitor Quality Improvement initiatives and activities that drive care delivery outcomes
  • Monitor program activities across the population of care providers to ensure adherence to clinical best practice standards, Spring Health policies and procedures, and contract compliance
  • Assist in maintaining Spring Health Provider Policy Guide to maintain compliance with all legal, regulatory, and payer requirements
  • Assist in developing reporting standards for compliance and quality of care, including establishing review criteria and recommending new innovations in processes to better evaluate success
  • Review and interpret data, as necessary, to assist in identifying trends
  • Lead and/or participate in additional projects as assigned
  • Embrace flexibility for continuous innovation and adaptability when priorities shift based on business needs

Requirements:

  • LMFT, LCSW, LPC, or Licensed Psychologist with minimum 3 years post licensure experience
  • Experience providing tele-behavioral health. EAP experience a plus
  • 2 years clinical management or supervisory experience preferred
  • Strong working knowledge of the legal and ethical aspects of clinical care delivery
  • Comfort and excitement with queue-based support execution
  • Outstanding written and verbal communication skills with teammates and providers at all levels
  • Ability to thrive in a fast-paced workplace, including eagerness to learn and adapt to a changing environment
  • High level of attention to detail
  • A thoughtful and collaborative approach to problem solving and clinical collaboration
  • Humility, resourcefulness, empathy, professionalism
  • Demonstrated passion for, and understanding of, mental health and the broader U.S. healthcare system
  • Experience working with ZenDesk, SalesForce or similar customer service platforms a plus

Nice to have:

  • EAP experience a plus
  • Experience working with ZenDesk, SalesForce or similar customer service platforms a plus
What we offer:
  • Health, Dental, Vision benefits start on your first day
  • HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs
  • Employer sponsored 401(k) match of up to 2%
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
  • Competitive paid time off policies including vacation, sick leave and company holidays
  • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
  • Access to Noom, a weight management program
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
  • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
  • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
  • Up to $1,000 Professional Development Reimbursement a year
  • $200 per year donation matching to support your favorite causes

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Spring Health - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Clinical Quality Manager

Program Manager Clinical Risk Management and Patient Safety - Quality Management

This role also works in conjunction with the System Director of Clinical Risk Ma...
Location
Location
United States , Tyler
Salary
Salary:
Not provided
christushealth.org Logo
CHRISTUS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree in healthcare-related field required
  • 5 years of healthcare risk management experience required
  • Proficiency with Microsoft Word, Excel, and PowerPoint required
  • Certified Professional in Patient Safety (CPPS) or Certified Professional in Healthcare Risk Management (CPHRM) required within 1 year of hire
Job Responsibility
Job Responsibility
  • Assists in identifying and evaluating activities or events occurring within the system and facilities, which may affect patient safety, resulting in either patient injury and/ or a potential opportunity to improve care delivery and patient safety
  • Facilitates implementation and management of a system clinical adverse event investigation process and provides consultation to facility and system staff
  • Provides leadership for conducting patient safety/ clinical risk assessments and adverse event investigations including root cause analyses and implementation of effective corrective action plans
  • Demonstrates a high degree of professionalism and communication skills when working with staff involved in adverse events, promoting a culture of no blame and collaboration
  • Facilitates, tracks, and maintains appropriate records and metrics regarding adverse events and potential for patient and staff safety issues
  • Uses data and trend analysis experience to facilitate system efforts to analyze data including metrics, surveys, occurrence reports, adverse event investigations, FMEAs, and other information to identify and prioritize clinical risk management/ loss prevention, and patient and staff safety concerns
  • Supports and contributes to system efforts to carry out FMEAs regarding clinical risk management/ loss prevention, as well as patient and staff safety concerns
  • Carry out other duties as assigned by leadership
  • Strive to increase and share current knowledge in the areas of clinical risk management and patient and staff safety
  • Possesses excellent organizational and analytical skills
  • Fulltime
Read More
Arrow Right

Manager Quality Management

In a High- Reliability Organization, the Manager Quality Management, reporting t...
Location
Location
United States , Mamou
Salary
Salary:
Not provided
christushealth.org Logo
CHRISTUS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree of Science in Nursing or other related field required
  • Three years of healthcare experience
  • Two years of quality management experience
  • CPHQ (Certified Professional in Healthcare Quality) preferred upon hire or within 2 years
  • Master’s degree preferred
  • Proficient in computer skills using EXCEL, PowerPoint, MS Office, and Flowchart tools
  • Knowledgeable on High-Reliability Principles and PDSA methodology
Job Responsibility
Job Responsibility
  • Support of the quality management program throughout the hospitals
  • Facilitation of continual regulatory preparedness
  • Management of specialized QM projects
  • Mastery of the PDSA project life cycle
  • Managing teams to the desired objective
  • Applying clinical knowledge and analytical skills to assist the Director of QM and leadership in identifying opportunities, develop solutions, and implement changes with a strong focus on improving quality outcomes and results
  • Communicate effectively to different audiences
  • Quality Leadership and Integration
  • Performance and Process Improvement
  • Population Health and Care Transitions
  • Fulltime
Read More
Arrow Right

Analyst, Clinical Data Management, Clinical Informatics-Ambulatory

As part of the Epic team, you will be expected to be proficient in all critical ...
Location
Location
United States , Work From Home
Salary
Salary:
83430.00 - 222480.00 USD / Year
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
March 02, 2026
Flip Icon
Requirements
Requirements
  • Minimum of five (5) years of related experience is required
  • Two or more Epic Certifications: EpicCare Ambulatory, Healthy Planet, Beacon, Willow, Prelude, Cadence, Resolute Professional Billing, HIM (Health Information Management), MyChart, Beaker, Welcome Kiosk, Rover, Haiku, EpicCare Link, Caboodle, SlicerDicer, Bridges, Reporting Workbench, Orders
  • Bachelor's degree is required or equivalent experience
  • Strong experience configuring, designing, and supporting an Epic solution
  • Previous application configuration experience
  • Knowledge of Ambulatory workflows and quality and safety initiatives
  • Experience in test planning & execution, test case development, and meeting project quality requirements
  • Experience working on large projects, strong knowledge of clinical applications and understanding of the healthcare IT industry
  • Understanding of configurable applications and monitoring practices
  • Analytical, problem resolution and interpersonal skills
Job Responsibility
Job Responsibility
  • Design and develop and facilitate deployment of the quality and safety initiatives
  • Oversee build and maintenance of Epic environments, related in particular to Medical Affairs safety efforts
  • Facilitate communication and problem solving sessions to identify, scope and plan for safety mitigation plans
  • Maintain comprehensive documentation of materials and methodologies, user guides, and support resources
  • Create and fulfill EHR use cases, identify business and functional requirements and working closely with IT resources to translate requirements and workflows to technical specifications
  • Lead documentation efforts for discovery and implementation
  • Ensure requirements and future state workflows are clearly defined
  • Support development of Quality and Safety Governance and guidance group supporting both Oak Street Health and all CVS business units
  • Work with across the CVS enterprise to identify tasks and associated business units impacted by quality & safety efforts
  • Support execution of vendor upgrades, system changes and environment maintenance procedures
What we offer
What we offer
  • Affordable medical plan options
  • 401(k) plan with matching company contributions
  • Employee stock purchase plan
  • No-cost wellness screenings
  • Tobacco cessation and weight management programs
  • Confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Fulltime
Read More
Arrow Right

Manager, Clinical Operations, International

Cabaletta is seeking a Manager/Sr Manager, Clinical Operations, International. R...
Location
Location
Germany; Switzerland
Salary
Salary:
Not provided
cabalettabio.com Logo
Cabaletta Bio Inc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree or advanced degree in life sciences or related field
  • Minimum 4 years of clinical trial management experience including management of study resources, vendors, budgets, supplies, critical path activities, and risk management, within Biotech or pharmaceutical industry or equivalent by experience
  • Cell therapy experience preferred and/or focus complex therapies
  • Fluency in English
  • working proficiency in additional European languages a plus
  • Experience with early phase, complex trials
  • Experience managing Contract Research Organizations and other external vendors
  • Good understanding of European regulatory requirements (EMA, MHRA, etc)
  • Working knowledge of GCP/ ICH regulatory guidelines
  • Extensive knowledge of standard industry practices related to study start-up, site management and monitoring, document management, and clinical supply management
Job Responsibility
Job Responsibility
  • Provide day-to-day clinical project management oversight of the full range of clinical operations activities associated with clinical trial conduct from protocol development, feasibility/capability assessments, initiation, execution, control, and closure
  • Perform hands-on activities not outsourced to vendors, as needed
  • Author study documents and plans such as ICF and study specific plans
  • Provide input and review of site training materials
  • Review and provide clinical operations input into relevant clinical documents such as the protocol, investigator brochure, regulatory documents, clinical study reports and other documents and plans as appropriate
  • Proactively identify risks and lead team members to mitigate risks in a timely fashion
  • Develop and maintain positive relationships, both internal and external to project, including site personnel (KOLs, PIs, Study Coordinators)
  • Select and manage vendors
  • Perform and document study-level Sponsor Oversight of outsourced clinical activities
  • Execute clinical operations country submission tasks and documents: Review submission pack, coordinate country-specific ethics RFIs, review and update site-specific consent forms
What we offer
What we offer
  • health and retirement
  • PTO
  • stock option plans
Read More
Arrow Right

Quality Compliance Manager

The Quality Compliance Manager will lead the implementation of a customized, ris...
Location
Location
Taiwan , Taipei
Salary
Salary:
Not provided
amgen.com Logo
Amgen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in appropriate discipline or equivalent (e.g.: Biomedical Science / Nursing etc.)
  • Minimum 5 years in pharmaceutical industry and good in-depth knowledge of ICH GCP standards
  • 2 years or more experience in Quality Management, Quality Assurance, or other relevant areas of the pharmaceutical/biotech industry where risk-based quality and quality by design are a core responsibility
  • Oversight and implementation of Quality Management Systems and experience managing quality in electronic QMS such as Veeva or TrackWise
  • Thorough understanding of Clinical R&D activities and Global/local Regulations
  • Knowledge of Regulatory Submission and local/Foreign Inspection Management procedures
  • Quality Oversight of Clinical Trials, including clinical trial protocol development, execution, and submissions
  • Excellent verbal and written communication skills, including strong business writing abilities and active listening
  • Ability to transform business and stakeholder feedback into clear, efficient processes using a straightforward language and format
  • Strong analytical, critical-thinking, and decision-making abilities
Job Responsibility
Job Responsibility
  • Review clinical trial protocols to ensure simplification, integration of lessons learned, and identification of critical data and processes
  • Provide quality oversight by assessing trial risks using the Risk Assessment Categorization Tool (RACT), ensuring accurate prioritization and mitigation of risks to patient safety, data integrity, and regulatory compliance—including country-specific risks relevant to Taiwan
  • Lead the development and implementation of Taiwan-specific Quality Plans, establishing local expertise to ensure adherence to applicable regulations
  • Collaborate with Clinical Quality Therapeutic Leads to support TA-specific data integrity, including technologies for data collection and measurement (e.g., biomarkers, imaging)
  • Contribute to the design and execution of TA and affiliate-specific Quality Assurance plans, including audit strategies (e.g., investigator site, affiliate, and study-level audits)
  • Support local clinical trial and cross-functional teams in managing quality activities such as issue resolution (e.g., deviations, CAPAs, serious breaches, privacy concerns), inspection readiness, and audit/inspection management
  • Monitor, analyze, and report compliance metrics and trends to key stakeholders and senior leadership, providing actionable recommendations
  • Drive innovation by exploring and applying sophisticated quality oversight methodologies, including AI, Natural Language Processing (NLP), and data analytics
What we offer
What we offer
  • Vast opportunities to learn and move up and across our global organization
  • Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
  • Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits
  • Fulltime
Read More
Arrow Right

Clinical Services Manager

The Clinical Services Manager (Regulatory and Quality Compliance Lead) will play...
Location
Location
United Kingdom , Edgbaston or Glasgow
Salary
Salary:
55000.00 - 65000.00 GBP / Year
aces-eyeclinic.co.uk Logo
ACES Eye Clinic
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Registered Healthcare Professional (NMC, HCPC, or equivalent)
  • Significant experience in clinical governance, regulatory compliance, or healthcare quality management
  • Strong understanding of CQC and UK regulatory frameworks, inspection preparation, and application processes
  • Skilled in data analysis, audit management, and quality reporting
  • Excellent communicator with the ability to engage confidently at senior and regulatory levels
  • Proactive, analytical, and organised, with a commitment to clinical excellence and patient safety
Job Responsibility
Job Responsibility
  • Lead on regulatory submissions, applications, and notifications to CQC and other UK regulators
  • Oversee governance administration, including Clinical Governance and Quality Committee meetings
  • Maintain and analyse the Quality and Compliance Dashboard to monitor clinical performance
  • Manage and report on incidents, complaints, investigations, and patient safety outcomes
  • Support and oversee compliance with mandatory training, clinical audits, and quality improvement plans
  • Undertake regular mock inspections and oversee our regulatory readiness framework
  • Liaise with commissioners, regulators, and internal stakeholders on matters of quality and compliance
  • Prepare comprehensive reports for the Director of Care and Quality and the Executive Team
  • Provide leadership and support to the Clinical Services Quality Team, promoting a culture of accountability and continuous improvement
What we offer
What we offer
  • 29 Days Annual leave
  • Private Medical Insurance
  • Free Eye surgery (LVC or IOL)
  • Discounts on other group procedures and goods
  • Fulltime
Read More
Arrow Right

Quality Management Specialist

We are providing a contract for a fulltime employment opportunity for a Quality ...
Location
Location
United States , Oakland
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Possess strong management skills with the ability to oversee multiple tasks simultaneously
  • Proficiency in reporting and analytics, with a keen eye for data analysis and metric reporting
  • Demonstrated experience in strategic planning and implementation
  • Familiarity with drafting, interpreting, and implementing procedures and policies
  • Solid understanding of quality design and optimization principles
  • Knowledge in project management and the ability to handle multiple projects simultaneously
  • Excellent presentation skills with the ability to communicate complex information effectively
  • Must provide medical coverage knowledge and demonstrate understanding of clinical trial operations
  • Strong leadership skills, with the ability to inspire and motivate a team
  • Consulting experience, with the ability to provide expert advice and guidance
Job Responsibility
Job Responsibility
  • Lead the planning, coordination, and monitoring of clinical care and outcomes improvement strategies
  • Coach and consult individuals, departments, and multi-disciplinary teams on quality improvement processes and tools
  • Analyze existing care delivery models to identify opportunities for systems-based improvements
  • Oversee reporting requirements, establish guiding metrics, and benchmarks for performance improvement initiatives
  • Collaborate with medical information teams to design safe, high-quality workflows
  • Develop presentations to disseminate information and updates on improvement strategies
  • Facilitate and sustain performance improvement initiatives and activities in the healthcare setting
  • Ensure compliance with regulatory and accrediting agency requirements, maintaining a focus on data integrity, integration, and standardization
  • Assist in evaluating current and future quality initiatives within the health system
  • Advocate for best practices in patient safety, quality, and patient experience within the organization
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • Fulltime
Read More
Arrow Right

Clinical Services Manager

The Clinical Services Manager (Regulatory and Quality Compliance Lead) will play...
Location
Location
United Kingdom , Glasgow; Edgbaston
Salary
Salary:
55000.00 - 65000.00 GBP / Year
aces-eyeclinic.co.uk Logo
ACES Eye Clinic
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Registered Healthcare Professional (NMC, HCPC, or equivalent)
  • Significant experience in clinical governance, regulatory compliance, or healthcare quality management
  • Strong understanding of CQC and UK regulatory frameworks, inspection preparation, and application processes
  • Skilled in data analysis, audit management, and quality reporting
  • Excellent communicator with the ability to engage confidently at senior and regulatory levels
  • Proactive, analytical, and organised, with a commitment to clinical excellence and patient safety
Job Responsibility
Job Responsibility
  • Lead on regulatory submissions, applications, and notifications to CQC and other UK regulators
  • Oversee governance administration, including Clinical Governance and Quality Committee meetings
  • Maintain and analyse the Quality and Compliance Dashboard to monitor clinical performance
  • Manage and report on incidents, complaints, investigations, and patient safety outcomes
  • Support and oversee compliance with mandatory training, clinical audits, and quality improvement plans
  • Undertake regular mock inspections and oversee our regulatory readiness framework
  • Liaise with commissioners, regulators, and internal stakeholders on matters of quality and compliance
  • Prepare comprehensive reports for the Director of Care and Quality and the Executive Team
  • Provide leadership and support to the Clinical Services Quality Team, promoting a culture of accountability and continuous improvement
What we offer
What we offer
  • 29 Days Annual leave
  • Private Medical Insurance
  • Free Eye surgery (LVC or IOL)
  • Discounts on other group procedures and goods
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy