Clinical Program Success Manager Jobs

Pomelo Care

Location:
United States

Category:
Health and Beauty

Contract Type:
Not provided

Salary:

95000.00 - 110000.00 USD / Year

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Job Description:

Your North Star: Deliver an exceptional experience to clinicians providing care to our Pomelo Care customers. Exceptional experience will be measured by: Clinician Net Promoter Score (NPS); Clinician quality metrics; Clinician retention rates

Job Responsibility:

Act as the primary internal point of contact for clinicians delivering care across our pilot programs
answer questions, provide feedback, and monitor utilization
Design the onboarding and training program for new clinicians, in partnership with the Training team, and ensure that all providers complete onboarding and training in a timely manner
Own communication and change management to clinicians regarding important updates, using scalable and effective methods
Maintain an up-to-date clinician handbook with accurate details on our offering, such as services included, documentation expectations, and required scripting
Ensure that clinicians meet the expectations of our client sponsors, including documentation requirements, quality standards, and preferred partners
Use data to identify areas for improvement at the individual and team level
escalate programmatic areas of opportunity and provide coaching to specific clinicians, as needed
Build relationships with relevant community clinician groups to support recruitment, build trust within the community, and stay informed of market trends

Requirements:

Prior experience working within a healthcare environment, either as a clinician or as a team leader of clinicians
Strong interpersonal skills and demonstrated ability to engage with a diverse population. Demonstrated ability to build trusting relationships in a virtual environment
Excellent written and verbal communication skills. Demonstrated ability to drive change management with large frontline teams at scale. Comfort leading difficult conversations 1:1
Strong sense of ownership, with demonstrated experience partnering cross-functionally to find answers and to find solutions quickly and independently. Able to own processes end-to-end and ensure that all steps are completed accurately
Strong project management skills and attention to detail, ensuring that every step is understood accurately, completed in full, and communicated effectively
Comfort using data to inform prioritization and decision-making
Ability to adapt to changing priorities and work effectively in a fast-paced environment. Willingness to learn new processes and systems, and to teach them to others

What we offer:

Competitive healthcare benefits
Generous equity compensation
Unlimited vacation
Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)

Additional Information:

Job Posted:
December 11, 2025

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Clinical Program Success Manager