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Clinical Program Success Manager

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Pomelo Care

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Location:
United States

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

95000.00 - 110000.00 USD / Year
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Job Description:

Your North Star: Deliver an exceptional experience to clinicians providing care to our Pomelo Care customers. Exceptional experience will be measured by: Clinician Net Promoter Score (NPS); Clinician quality metrics; Clinician retention rates

Job Responsibility:

  • Act as the primary internal point of contact for clinicians delivering care across our pilot programs
  • answer questions, provide feedback, and monitor utilization
  • Design the onboarding and training program for new clinicians, in partnership with the Training team, and ensure that all providers complete onboarding and training in a timely manner
  • Own communication and change management to clinicians regarding important updates, using scalable and effective methods
  • Maintain an up-to-date clinician handbook with accurate details on our offering, such as services included, documentation expectations, and required scripting
  • Ensure that clinicians meet the expectations of our client sponsors, including documentation requirements, quality standards, and preferred partners
  • Use data to identify areas for improvement at the individual and team level
  • escalate programmatic areas of opportunity and provide coaching to specific clinicians, as needed
  • Build relationships with relevant community clinician groups to support recruitment, build trust within the community, and stay informed of market trends

Requirements:

  • Prior experience working within a healthcare environment, either as a clinician or as a team leader of clinicians
  • Strong interpersonal skills and demonstrated ability to engage with a diverse population. Demonstrated ability to build trusting relationships in a virtual environment
  • Excellent written and verbal communication skills. Demonstrated ability to drive change management with large frontline teams at scale. Comfort leading difficult conversations 1:1
  • Strong sense of ownership, with demonstrated experience partnering cross-functionally to find answers and to find solutions quickly and independently. Able to own processes end-to-end and ensure that all steps are completed accurately
  • Strong project management skills and attention to detail, ensuring that every step is understood accurately, completed in full, and communicated effectively
  • Comfort using data to inform prioritization and decision-making
  • Ability to adapt to changing priorities and work effectively in a fast-paced environment. Willingness to learn new processes and systems, and to teach them to others
What we offer:
  • Competitive healthcare benefits
  • Generous equity compensation
  • Unlimited vacation
  • Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)

Additional Information:

Job Posted:
December 11, 2025

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