CrawlJobs Logo
Pomelo Care Logo Pomelo Care · Health and Beauty

Clinical Program Success Manager

United States 95000.00 - 110000.00 USD / Year · Job Posted December 11, 2025
Apply Position
Job Link Share

Job Description

Your North Star: Deliver an exceptional experience to clinicians providing care to our Pomelo Care customers. Exceptional experience will be measured by: Clinician Net Promoter Score (NPS); Clinician quality metrics; Clinician retention rates

Job Responsibility

  • Act as the primary internal point of contact for clinicians delivering care across our pilot programs
  • answer questions, provide feedback, and monitor utilization
  • Design the onboarding and training program for new clinicians, in partnership with the Training team, and ensure that all providers complete onboarding and training in a timely manner
  • Own communication and change management to clinicians regarding important updates, using scalable and effective methods
  • Maintain an up-to-date clinician handbook with accurate details on our offering, such as services included, documentation expectations, and required scripting
  • Ensure that clinicians meet the expectations of our client sponsors, including documentation requirements, quality standards, and preferred partners
  • Use data to identify areas for improvement at the individual and team level
  • escalate programmatic areas of opportunity and provide coaching to specific clinicians, as needed
  • Build relationships with relevant community clinician groups to support recruitment, build trust within the community, and stay informed of market trends

Requirements

  • Prior experience working within a healthcare environment, either as a clinician or as a team leader of clinicians
  • Strong interpersonal skills and demonstrated ability to engage with a diverse population. Demonstrated ability to build trusting relationships in a virtual environment
  • Excellent written and verbal communication skills. Demonstrated ability to drive change management with large frontline teams at scale. Comfort leading difficult conversations 1:1
  • Strong sense of ownership, with demonstrated experience partnering cross-functionally to find answers and to find solutions quickly and independently. Able to own processes end-to-end and ensure that all steps are completed accurately
  • Strong project management skills and attention to detail, ensuring that every step is understood accurately, completed in full, and communicated effectively
  • Comfort using data to inform prioritization and decision-making
  • Ability to adapt to changing priorities and work effectively in a fast-paced environment. Willingness to learn new processes and systems, and to teach them to others

What we offer

  • Competitive healthcare benefits
  • Generous equity compensation
  • Unlimited vacation
  • Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)
Pomelo Care - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Clinical Program Success Manager

8 matching positions

Clinical Program Manager

The Clinical Program Manager for CarePoint Blue Sky Neurosciences (CPN) is respo...
Location
Location
United States
Salary
Salary:
90000.00 - 120000.00 USD / Year
carepointhc.com Logo
CarePoint Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree required
  • Registered Nurse licensure required
  • Two or more years of hospital nursing experience required
  • Two or more years of experience working in clinical operations or program management required
  • Master's degree preferred
  • Inpatient neurology, Neuro ICU, or ED nursing experience preferred
  • Ability to lead and influence teams to ensure delivery of excellent services
  • Ability to apply systems thinking to complex clinical situations
  • Ability to prioritize client needs and conduct root cause analysis for mutually satisfactory solutions
  • Ability to effectively communicate, present, and influence all levels of the organization, including executive and C-level leadership
Job Responsibility
Job Responsibility
  • Direct day-to-day clinical operations for assigned clinical programs and customers to ensure alignment with organizational goals and regulatory standards
  • Represent CPN as the clinical lead for new site implementations including pre-go live program discovery and relationship development, managing clinical aspects of implementations such as protocol alignment, customer readiness, and mock alerts, in collaboration with medical directors
  • Participate in new provider onboarding and monitoring of new provider success according to established key performance indicators (KPIs)
  • Develop and implement standardized protocols, workflows, and care pathways in collaboration with CPN clinical leadership
  • Monitor KPIs for assigned customer systems to evaluate program impact and efficacy
  • Conduct case review process acting as liaison between site clinical leadership and CPN physicians
  • Lead continuous quality improvement initiatives to address gaps in care or clinical workflows
  • Participate in CPN's continuous readiness for Joint Commission accreditation
  • Build and maintain strong, trusted relationships with clinical, operational, and executive stakeholders
  • Represent CPN as the first line of customer engagement throughout the customer life cycle including pre-go live support and relationship management and development
What we offer
What we offer
  • Comprehensive health coverage, including medical, dental, and vision insurance, with access to a Health Savings Account (HSA)
  • Wellbeing and support resources, including an Employee Assistance Program offering confidential counseling and support services
  • Time away from work benefits, featuring accrued paid time off that increases with tenure, along with paid parental leave
  • Financial security and protection, including 401(k) retirement plan with a 7.5% direct employer contribution after 1 year of employment, life insurance, and identity theft protection
  • Community and culture initiatives, including weekly in-office events every Wednesday that foster connection collaboration, and team engagement
  • Fulltime
Read More
Arrow Right

Program Manager, Clinical Data Science, Sponsor Dedicated

We are currently seeking a Program Manager, Clinical Data Science to join our di...
Location
Location
United States
Salary
Salary:
Not provided
iconplc.com Logo
iconplc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in data science, statistics, clinical research, or a related field
  • Extensive experience in program management within the clinical data science or related domain
  • Strong background in data science methodologies, statistical analysis, and clinical research, with a track record of successfully managing complex data-driven projects
  • Exceptional leadership skills with experience managing cross-functional teams and collaborating with various departments to achieve program objectives
  • Proficiency in project management tools and techniques, with experience in risk management, budgeting, and resource planning
  • Excellent communication and interpersonal skills, with the ability to convey complex data insights clearly and build effective relationships with stakeholders at all levels
Job Responsibility
Job Responsibility
  • Managing the end-to-end execution of clinical data science programs, including planning, resource allocation, and delivery of data science projects within scope, time, and budget constraints
  • Coordinating with data scientists, statisticians, clinical researchers, and other stakeholders to ensure alignment on project objectives, data requirements, and analytical approaches
  • Developing and maintaining program plans, timelines, and budgets, and monitoring progress to ensure timely and successful completion of data science initiatives
  • Providing strategic oversight and guidance on data science methodologies, ensuring that analyses are rigorous, valid, and aligned with clinical and regulatory standards
  • Communicating program status, insights, and outcomes to stakeholders, including executive leadership, and addressing any issues or risks that may impact program success
What we offer
What we offer
  • Various annual leave entitlements
  • A range of health insurance offerings to suit you and your family’s needs
  • Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead
  • Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being
  • Life assurance
  • Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others
Read More
Arrow Right

Implementation Program Manager

This is where we value your strategic mindset, technical expertise and passion f...
Location
Location
United States , Charleston
Salary
Salary:
128000.00 - 176000.00 USD / Year
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Deep expertise in healthcare IT, including clinical systems, electronic health record (EHR) workflows, and data integration standards such as Health Level Seven (HL7) and Fast Healthcare Interoperability Resources (FHIR)
  • Demonstrated ability to lead large, cross‑functional teams and influence C‑suite stakeholders in a healthcare environment
  • Strong strategic thinking capabilities with the ability to balance tactical execution and long‑range program planning
  • Proven success navigating ambiguity, resolving escalated issues, and managing competing priorities
  • Executive‑level communication skills with the ability to engage both technical and non‑technical audiences
  • Experience leading enterprise‑wide programs using frameworks such as the Project Management Body of Knowledge (PMBOK) or Agile methodologies, and tools such as Smartsheet or Microsoft Project
  • Bachelor’s degree in IT, healthcare, business, or a related field preferred
  • master’s degree preferred
  • Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Job Responsibility
Job Responsibility
  • Working closely with the Baxter MUSC Program Manager and Customer Success Manager
  • Lead planning and execution of high‑impact IT implementation programs across multiple hospital departments, ensuring alignment with clinical workflows and enterprise IT strategy
  • Serve as the primary partner to senior IT and operational leaders at MUSC, building trust, transparency, and long‑term value realization
  • Direct cross‑functional teams—including product, IT, clinical informatics, and vendor partners—to ensure seamless solution delivery
  • Establish governance frameworks, manage risks, and proactively address barriers to deployment success
  • Drive operational readiness, training strategy, and change‑management activities to support system adoption and user enablement
  • Provide oversight of system integration, data migration, and configuration activities, escalating technical issues as needed
  • Monitor post‑launch performance, define key performance indicators (KPIs), and lead continuous improvement initiatives to optimize utilization and outcomes
  • Deliver clear, data‑driven updates and recommendations to internal and customer executive sponsors.
What we offer
What we offer
  • Paid Time Off
  • Employee Heath & Well-Being Benefits
  • Continuing Education/ Professional Development
  • Support for Parents
  • Employee Assistance Program
  • medical and dental coverage that start on day one
  • insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
  • 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
  • Flexible Spending Accounts
  • Fulltime
Read More
Arrow Right

Implementation Program Manager

This is where we value your strategic mindset, technical expertise and passion f...
Location
Location
United States , Charleston
Salary
Salary:
128000.00 - 176000.00 USD / Year
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Deep expertise in healthcare IT, including clinical systems, electronic health record (EHR) workflows, and data integration standards such as Health Level Seven (HL7) and Fast Healthcare Interoperability Resources (FHIR)
  • Demonstrated ability to lead large, cross‑functional teams and influence C‑suite stakeholders in a healthcare environment
  • Strong strategic thinking capabilities with the ability to balance tactical execution and long‑range program planning
  • Proven success navigating ambiguity, resolving escalated issues, and managing competing priorities
  • Executive‑level communication skills with the ability to engage both technical and non‑technical audiences
  • Experience leading enterprise‑wide programs using frameworks such as the Project Management Body of Knowledge (PMBOK) or Agile methodologies, and tools such as Smartsheet or Microsoft Project
  • Bachelor’s degree in IT, healthcare, business, or a related field preferred
  • master’s degree preferred
Job Responsibility
Job Responsibility
  • Lead planning and execution of high‑impact IT implementation programs across multiple hospital departments, ensuring alignment with clinical workflows and enterprise IT strategy
  • Serve as the primary partner to senior IT and operational leaders at MUSC, building trust, transparency, and long‑term value realization
  • Direct cross‑functional teams—including product, IT, clinical informatics, and vendor partners—to ensure seamless solution delivery
  • Establish governance frameworks, manage risks, and proactively address barriers to deployment success
  • Drive operational readiness, training strategy, and change‑management activities to support system adoption and user enablement
  • Provide oversight of system integration, data migration, and configuration activities, escalating technical issues as needed
  • Monitor post‑launch performance, define key performance indicators (KPIs), and lead continuous improvement initiatives to optimize utilization and outcomes
  • Deliver clear, data‑driven updates and recommendations to internal and customer executive sponsors
What we offer
What we offer
  • Paid Time Off
  • Employee Heath & Well-Being Benefits
  • Continuing Education/ Professional Development
  • Support for Parents
  • Employee Assistance Program
  • Medical and dental coverage
  • Basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) Retirement Savings Plan (RSP)
  • Flexible Spending Accounts
  • Fulltime
Read More
Arrow Right

Program Manager III - Analytics/Information Solutions

The Information Solutions Program Manager III reports to the Director of Analyti...
Location
Location
United States , South Carolina
Salary
Salary:
Not provided
muschealth.org Logo
MUSC Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree (BA/BS) and a minimum of 5 years of experience in health information systems, Information Technology, project management, informatics, analytics, system education, business administration, or similar field
  • Strong communication and interpersonal skills, with a proven ability to work collaboratively with stakeholders at all levels of the organization
  • Excellent project management skills, with a track record of managing complex projects on time and on budget
  • Experience developing training programs and resources to encourage the adoption of new systems and processes
  • Ability to analyze data and present findings to senior management in a clear and concise manner
  • Strong multitasking and time management skills
  • Ability to work independently, taking initiative and driving projects forward
  • EPIC experienced required
Job Responsibility
Job Responsibility
  • Facilitating organizational change across a complex, multi-site, statewide health system
  • Working directly with both operational and clinical teams, identifying project champions, determining key performance indicators and developing strategies to track and measure success
  • Responsible for year‑round orchestration governance, prioritization, risk management, and submission readiness across these stakeholders
  • Workflow design, user education, informatics, and implementation throughout the product lifecycle
  • Closely collaborates with all teams in IS and key stakeholders as needed for project success
  • Fulltime
Read More
Arrow Right

Senior Program Manager

We are seeking a highly accomplished and strategic Senior Program Manager for an...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
August 02, 2026
Flip Icon
Requirements
Requirements
  • Minimum of 10+ years of progressive experience in program management, multi-workstream delivery, or portfolio oversight within healthcare or digital health environments
  • Strong knowledge and practical application of healthcare data standards and terminologies, including HL7 FHIR®, SNOMED CT®, and LOINC®
  • Proven success developing comprehensive program governance artifacts, including integrated schedules, dependency maps, RAID logs, and financial budget tracking tools
  • Demonstrated experience applying formal change management methodologies to drive operational optimization, behavioral change, and delivery structure adoption across complex ecosystems
  • Elite partner engagement skills with a track record of leading committee workshops across technical, clinical, and business domains
  • Bachelor’s degree in Business, Health Information, or a related discipline (or equivalent professional experience)
  • Solid understanding of Healthcare Information Systems and the broader digital standards landscape (regional, national, and international)
  • Proficient in business process analysis, workflow optimization documentation, data analysis, and the solution development lifecycle (SDLC)
  • High proficiency with Microsoft Office 365 cloud products and advanced process mapping software (such as MS Visio)
  • Exceptional analytical thinking, negotiation, and problem-solving skills
Job Responsibility
Job Responsibility
  • Portfolio Integration & Oversight: Develop and maintain a comprehensive portfolio integration approach that enables a clear, system-level view of priorities, timelines, milestones, and delivery health across multiple connected workstreams
  • Governance Framework Design: Design, implement, and continuously improve program governance processes, templates, controls, and meeting structures to support efficient oversight and consistent execution
  • Executive Reporting & Analytics: Consolidate data from diverse workstreams to author recurring and ad-hoc leadership reporting products, including executive summaries, KPI dashboards, and briefing materials
  • Change Management Leadership: Apply formal change management methodologies and practices to support the adoption of new processes, delivery structures, and ways of working across interconnected, cross-functional teams
  • Financial & Resource Stewardship: Support financial and operational planning by maintaining deep visibility into budget usage, team capacity, resourcing needs, and long-term forecasting constraints
  • RAID Management: Track, analyze, and manage program-level risks, issues, dependencies, decisions (RAID logs), and action items, ensuring timely escalation and strategic mitigation
  • Stakeholder Engagement & Facilitation: Lead committee facilitation and partner engagement workshops, bridging collaboration across clinical, business, and technical domains
  • Operational Optimization: Identify operational gaps, bottlenecks, and coordination challenges across the portfolio, providing structured analysis and practical recommendations to strengthen execution
  • Forum Support & Momentum Coordination: Facilitate governance forums and working sessions through precise agenda planning, inputs coordination, and rigorous tracking of action items and commitments
  • Strategic Leadership Support: Provide executive-level operational support to the leadership team, including priority tracking and document preparation to maximize capacity and maintain momentum
  • Fulltime
Read More
Arrow Right

Medical Affairs Program Manager

This position is a member of the Clinical Science & Office of Medical Affairs te...
Location
Location
United States , Minneapolis
Salary
Salary:
108191.00 - 162287.00 USD / Year
coloplast.com Logo
Coloplast
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years’ experience within clinical research and/or medical affairs activities, preferably with medical devices
  • Bachelor’s degree (health science or biotech area)
  • Knowledge of and experience with ISO 14155, FDA, GCP, and MDR regulations
  • Ability to travel - 10%
  • Strong ability to review and interpret scientific data and research
  • Demonstrated ability to work across functions to prioritize and drive strategic objectives
  • Excellent oral and written communication skills
  • Excellent project management and organizational skills
  • An understanding of biostatistics and trial design
  • High degree of initiative and self-motivation with a strong sense of accountability
Job Responsibility
Job Responsibility
  • Serve as medical expert for relevant product(s) and associated clinical conditions
  • Oversee the medical affairs strategy development and implementation for designated area(s)
  • Support the required clinical input into documents including, but not limited to, instructions for use (IFUs), post-market clinical plans (PMCF), clinical evaluation reports (CERs), and other relevant documents
  • Support development and updates of Clinical Evaluation Reports (CERs) and associated documents as assigned (i.e. CER, PMCF, SSCP, PSUR, etc)
  • Develop and deliver medical device technical documents supporting product launch and sustaining activities
  • Leverage latest literature, regulations and guidance to build and execute on evidence strategies
  • Drive publications of data to ensure relevant content at medical congresses and at Coloplast events
  • Develop and deliver relevant medical device training documents (e.g. training decks, in-service scripts, eLearning tools, etc.) supporting product launch and sustaining activities
  • Supports with relevant medical writing expertise for evidence generation (e.g. white papers, clinical studies, publication plan, etc.)
  • Manage publication activities, as applicable
What we offer
What we offer
  • Comprehensive medical, dental, and vision insurance plans
  • company sponsored wellness programs and mental health resources
  • paid leave of absence for qualifying events
  • generous paid parental leave for both birthing and non-birthing parents
  • competitive 401(k) plan with company match that vest immediately
  • financial planning services
  • corporate discount programs for goods and services
  • generous paid time off
  • flexible work hours
  • flexible work arrangement options
  • Fulltime
Read More
Arrow Right

Senior Manager, Clinical Collaboration

The Senior Manager, Clinical Collaboration plays a critical role in strengthenin...
Location
Location
United States
Salary
Salary:
140250.00 - 165000.00 USD / Year
thymecare.com Logo
Thyme Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in healthcare, working with providers, clinical operations, or value-based care models
  • Experience partnering with provider organizations (oncology, specialty care, or private practice preferred)
  • Proven ability to lead cross-functional initiatives and drive operational programs from design to execution
  • Strong understanding of provider workflows and clinical practice operations
  • Experience influencing internal and external stakeholders without direct authority
  • Data-driven approach to measuring performance and improving outcomes
  • Comfortable operating in fast-paced, ambiguous environments
Job Responsibility
Job Responsibility
  • Develop, implement, and continuously improve workflows and collaboration models between Thyme Care’s Care Team and oncology practice care teams
  • Tailor collaboration approaches based on practice preferences, size, and level of desired engagement
  • Beta test and rollout new products and features that support clinical collaboration
  • Partner closely with Care Delivery to design and refine operational workflows
  • Work with Product to identify, define, and support development of tools that enhance communication and coordination with practices
  • Collaborate with Data Science and Analytics to track interactions, define KPIs, and monitor success metrics
  • Work alongside Commercial Directors to gather practice feedback, support solution design, and help position collaboration strategies with practices
  • Serve as a key clinical collaboration partner for oncology practices, engaging directly with practice clinical leadership
  • Drive regular touchpoints, feedback loops, and problem-solving conversations in partnership with Commercial Directors
  • Identify opportunities to deepen collaboration, improve satisfaction, and proactively address challenges
  • Fulltime
Read More
Arrow Right