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Clinical Program Manager

United States, Austin Employment contract 90000.00 - 120000.00 USD / Year · Job Posted July 03, 2026
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Job Description

The Clinical Program Manager for CarePoint Blue Sky Neurosciences (CPN) is responsible for the end-to-end execution of clinical initiatives within hybrid markets and telemedicine. S/he balances daily clinical operations with account management responsibilities, ensuring our clinical programs are scaled to deliver exceptional patient care while meeting the needs and goals of our partners, in both virtual and onsite clinical settings. The Clinical Program Manager collaborates with multiple levels of the internal CPN team and with external stakeholders to drive continuous quality improvement. This position reports directly to the Executive Director of Quality.

Job Responsibility

  • Direct day-to-day clinical operations for assigned clinical programs and customers to ensure alignment with organizational goals and regulatory standards
  • Represent CPN as the clinical lead for new site implementations including pre-go live program discovery and relationship development, managing clinical aspects of implementations such as protocol alignment, customer readiness, and mock alerts, in collaboration with medical directors
  • Participate in new provider onboarding and monitoring of new provider success according to established key performance indicators (KPIs)
  • Develop and implement standardized protocols, workflows, and care pathways in collaboration with CPN clinical leadership (CPN President, Executive Director of Quality, and Medical Directors)
  • Monitor KPIs for assigned customer systems to evaluate program impact and efficacy
  • Conduct case review process acting as liaison between site clinical leadership and CPN physicians
  • Lead continuous quality improvement initiatives to address gaps in care or clinical workflows
  • Participate in CPN’s continuous readiness for Joint Commission accreditation
  • Build and maintain strong, trusted relationships with clinical, operational, and executive stakeholders
  • Represent CPN as the first line of customer engagement throughout the customer life cycle including pre-go live support and relationship management and development in collaboration with operational managers
  • Proactively identify customer needs and develop tailored clinical solutions and service offerings to enhance customer longevity and satisfaction
  • Conduct regular Business Reviews (QBRs) with assigned customers to present performance data and discuss strategic growth
  • Occasional travel to customer sites for key meetings or go-lives
  • May require availability during evenings or weekends for issue resolution

Requirements

  • Bachelor's degree required
  • Registered Nurse licensure required
  • Two or more years of hospital nursing experience required
  • Two or more years of experience working in clinical operations or program management required
  • Ability to lead and influence teams to ensure delivery of excellent services
  • Ability to apply systems thinking to complex clinical situations
  • Ability to prioritize client needs and conduct root cause analysis for mutually satisfactory solutions
  • Ability to effectively communicate, present, and influence all levels of the organization, including executive and C-level leadership
  • Excellent verbal and written communication skills
  • Strong proficiency with Google Suite

Nice to have

  • Master’s degree preferred
  • Inpatient neurology, Neuro ICU, or ED nursing experience preferred

What we offer

  • Comprehensive health coverage, including medical, dental, and vision insurance, with access to a Health Savings Account (HSA)
  • Wellbeing and support resources, including an Employee Assistance Program offering confidential counseling and support services
  • Time away from work benefits, featuring accrued paid time off that increases with tenure, along with paid parental leave
  • Financial security and protection, including 401(k) retirement plan with a 7.5% direct employer contribution after 1 year of employment, life insurance, and identity theft protection
  • Community and culture initiatives, including weekly in-office events every Wednesday that foster connection collaboration, and team engagement
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