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The Clinical Program Manager for CarePoint Blue Sky Neurosciences (CPN) is responsible for the end-to-end execution of clinical initiatives within hybrid markets and telemedicine. S/he balances daily clinical operations with account management responsibilities, ensuring our clinical programs are scaled to deliver exceptional patient care while meeting the needs and goals of our partners, in both virtual and onsite clinical settings. The Clinical Program Manager collaborates with multiple levels of the internal CPN team and with external stakeholders to drive continuous quality improvement. This position reports directly to the Executive Director of Quality.
Job Responsibility
Direct day-to-day clinical operations for assigned clinical programs and customers to ensure alignment with organizational goals and regulatory standards
Represent CPN as the clinical lead for new site implementations including pre-go live program discovery and relationship development, managing clinical aspects of implementations such as protocol alignment, customer readiness, and mock alerts, in collaboration with medical directors
Participate in new provider onboarding and monitoring of new provider success according to established key performance indicators (KPIs)
Develop and implement standardized protocols, workflows, and care pathways in collaboration with CPN clinical leadership
Monitor KPIs for assigned customer systems to evaluate program impact and efficacy
Conduct case review process acting as liaison between site clinical leadership and CPN physicians
Lead continuous quality improvement initiatives to address gaps in care or clinical workflows
Participate in CPN's continuous readiness for Joint Commission accreditation
Build and maintain strong, trusted relationships with clinical, operational, and executive stakeholders
Represent CPN as the first line of customer engagement throughout the customer life cycle including pre-go live support and relationship management and development
Proactively identify customer needs and develop tailored clinical solutions and service offerings to enhance customer longevity and satisfaction
Conduct regular Business Reviews (QBRs) with assigned customers to present performance data and discuss strategic growth
Requirements
Bachelor's degree required
Registered Nurse licensure required
Two or more years of hospital nursing experience required
Two or more years of experience working in clinical operations or program management required
Master's degree preferred
Inpatient neurology, Neuro ICU, or ED nursing experience preferred
Ability to lead and influence teams to ensure delivery of excellent services
Ability to apply systems thinking to complex clinical situations
Ability to prioritize client needs and conduct root cause analysis for mutually satisfactory solutions
Ability to effectively communicate, present, and influence all levels of the organization, including executive and C-level leadership
Excellent verbal and written communication skills
Strong proficiency with Google Suite
Nice to have
Master's degree preferred
Inpatient neurology, Neuro ICU, or ED nursing experience preferred
What we offer
Comprehensive health coverage, including medical, dental, and vision insurance, with access to a Health Savings Account (HSA)
Wellbeing and support resources, including an Employee Assistance Program offering confidential counseling and support services
Time away from work benefits, featuring accrued paid time off that increases with tenure, along with paid parental leave
Financial security and protection, including 401(k) retirement plan with a 7.5% direct employer contribution after 1 year of employment, life insurance, and identity theft protection
Community and culture initiatives, including weekly in-office events every Wednesday that foster connection collaboration, and team engagement