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Clinical Operations Lead Nurse

United Kingdom, Manchester · Job Posted April 06, 2026
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Job Description

Optegra has an exciting new opportunity for a Clinical Operations Lead Nurse to join our amazing and dedicated contact centre team in Manchester. This is a great opportunity to join a forward-thinking business and benefit from our fantastic comprehensive benefits package, along with fully funded training and development programs. Please note the role is hybrid 4 days in the office and 1 day working from home, and 4 weeks of induction/training will be conducted at the Office.

Job Responsibility

  • Lead and be responsible for the delivery of our clinical NHS Patient services team
  • Ensure effective delivery of virtual pre-operative consultations to assess the suitability of prospective patients for treatment
  • Lead and be responsible for the provision of excellent customer service to patients
  • Provide clinical advice and guidance at all stages of the patient journey

Requirements

  • Nursing degree and registration with the NMC
  • Minimum three years post qualification nursing experience
  • Previous experience in Ophthalmology, Theatre, General Surgery or Outpatients
  • Experience of leading and managing a team
  • Commercial awareness with passion for delivering high standards of customer service and clinical care
  • Excellent communication skills and a passion for Vision Correction
  • Ability to lead and motivate a remote team to deliver great results
  • Experience of using patient administration systems and electronic medical record systems
  • Excellent attention to detail
  • Strong IT skills, able to use all Microsoft Office applications and other

What we offer

  • Generous salary which is reviewed annually
  • Generous matched pension contributions
  • 33 days annual leave inclusive of bank holidays
  • Flexible working and SMART working schemes
  • Funded training and development
  • Celebrating your anniversaries
  • Annual STAR awards
  • Blue Light Card (amazing discounts online and on the high street)
  • Free laser eye treatment for you and 20% discount for friends and family
  • Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing
  • Enhanced maternity and paternity leave
  • Cycle to work scheme and season ticket loan

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