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Our patient base in Germany is projected to grow rapidly - 5X in a year. This scale-up will increase our monthly consultations volumes & require us growing our doctor team. As a Clinical Operations Associate (f/m/d), you will play a critical role in ensuring that we: can safely and efficiently scale clinical capacity in Germany, and maintain the highest patient-safety and care standards as we grow. This role sits at the heart of clinical operations, working closely with doctors, clinical leadership, product, and operational partners to build the systems, processes, and relationships that enable sustainable, safe growth.
Job Responsibility:
Manage doctor capacity and performance to support rapid patient growth, including scheduling and third-party provider relationships
Recruit, train, and onboard new practitioners as the team scales
Maintain safe, clear clinical protocols and patient content, ensuring alignment with EUC and German standards
Provide clinical input into new services, tools, workflows, and AI features
Document and streamline processes to improve consistency, efficiency, and quality
Lead operational and clinical improvement projects that enhance performance and safety
Support strategic decision-making through research and clinical/market insights
Requirements:
Operationally strong: confident navigating tools, systems, dashboards, and Google Sheets (comfortable with data and structured problem-solving)
Clinical background in research, medical development, pharmacy, clinical operations, or a similar field
Strong stakeholder management, ideally with experience managing external/3rd-party providers
Experience in digital healthcare or a scaling health-tech environment
Fluent German speaker with strong written and verbal communication skills
Comfortable working in a fast-paced, high-growth environment where ambiguity is normal and ownership is high
Nice to have:
Experience in weight-loss care, metabolic health, or GLP-1–based treatments
Ex-consulting or operations experience (structured thinking, project ownership, analytical skills)
What we offer:
Equity for everyone
Access annual learning budgets and three days of professional development leave
Peer shadowing, and global knowledge-sharing culture