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Eucalyptus Logo Eucalyptus · Nursing

Clinical Operations Associate (Maternity Leave Cover)

Australia, New South Wales · Job Posted May 16, 2026
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Job Description

As a Clinical Operations Associate, you will support the day-to-day execution of this work across the patient experience, working closely with clinical, operational and product teams to identify opportunities, solve operational problems and implement improvements that drive better patient and business outcomes.

Job Responsibility

  • Identify and improve friction points across the patient journey, from signup and consult through to onboarding and ongoing engagement
  • Support improvements to the consult experience reducing unnecessary drop-off and helping patients access the right treatment at the right time
  • Analyse patient and operational data to identify trends, inefficiencies and opportunities for improvement
  • Work closely with clinical, operations, product and support teams to design and implement scalable process improvements
  • Action audit findings and support improvements that enhance patient safety and patient outcomes
  • Triage clinical incidents for serious safety events to support timely risk mitigation
  • Build and improve workflows, SOPs and operational processes to support safe, efficient and high-quality care
  • Monitor key metrics including conversion, adherence, retention and patient safety
  • Contribute to a culture of continuous improvement and operational excellence

Requirements

  • Current registration as a practicing clinician (nurse, doctor, or allied health professional)
  • Minimum 2 years of post-registration clinical experience

What we offer

  • Mentorship from leaders across Australia, the UK, Germany, and Japan
  • Collaborate with teams in the Philippines and South Africa
  • Explore new markets or travel internationally
  • Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture
  • Catered wellness talks, exercise classes, whoops to track your wellbeing, free barista coffees, funded social clubs, and quarterly rooftop parties
  • State-of-the-art tools
  • Parental and miscarriage leave
  • Health, professional development, and personal days
  • Whoop membership
  • Employee Assistance Program
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