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Clinical Office Assistant

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Advocate Health Care

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Location:
United States , Burlington ▼

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

20.80 - 31.20 USD / Hour
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Job Description:

Assist with providing coverage as needed for PTO and leaves in Burlington, Waterford, Twin Lakes, Lake Geneva, East Troy and Delavan. Hours Monday to Thursday 7-7 pm and Friday 7-530 pm as needed.

Job Responsibility:

  • Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information
  • Schedules and maintains calendar of appointments, meetings, and travel. Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation
  • Schedules patients and enters information into the computer system. Coordinates patient appointments with other areas or physician offices as needed
  • Answers and screens telephone calls, triages clinical calls and resolves problems appropriately
  • Assembles, copies, and releases patient medical records. Works with Medical Records Department regarding requests for notes/additional information
  • Generates basic reports, modifies/updates existing reports, and distributes reports as needed
  • Opens, sorts, and distributes mail and department documents efficiently. Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies
  • Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information
  • May process billing/reimbursement forms and other department records. Maintains logs and reports
  • performs simple calculations as needed. Assists with gathering, organizing, and compiling data for reports, meetings, etc.

Requirements:

  • High School Graduate
  • Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties
  • Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings
  • Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software
  • Strong organizational skills and attention to detail
  • Ability to effectively communicate (written, and verbal), build rapport, and relate to all people
  • Ability to operate standard office equipment
  • Ability to sit, walk, stand, bend, and lift frequently throughout the workday
  • Must be able to occasionally lift items weighing up to 20 lbs
  • Must have functional speech, vision, and hearing
What we offer:
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance

Additional Information:

Job Posted:
February 07, 2026

Employment Type:
Parttime
Work Type:
On-site work
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