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Clinical Office Assistant position in Outpatient Rehabilitation at Aurora St. Lukes Medical Center. The role involves administrative and clerical support in a clinical setting, including patient greeting, scheduling, phone triage, and medical records handling.
Job Responsibility:
Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information
Schedules and maintains calendar of appointments, meetings, and travel. Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation
Schedules patients and enters information into the computer system. Coordinates patient appointments with other areas or physician offices as needed
Answers and screens telephone calls, triages clinical calls and resolves problems appropriately
Assembles, copies, and releases patient medical records. Works with Medical Records Department regarding requests for notes/additional information
Generates basic reports, modifies/updates existing reports, and distributes reports as needed
Opens, sorts, and distributes mail and department documents efficiently. Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies
Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information
May process billing/reimbursement forms and other department records. Maintains logs and reports
performs simple calculations as needed. Assists with gathering, organizing, and compiling data for reports, meetings, etc.
Requirements:
High School Graduate
Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties
Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings
Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software
Strong organizational skills and attention to detail
Ability to effectively communicate (written, and verbal), build rapport, and relate to all people
Ability to operate standard office equipment
Ability to sit, walk, stand, bend, and lift frequently throughout the workday
Must be able to occasionally lift items weighing up to 20 lbs
Must have functional speech, vision, and hearing
Operates all equipment necessary to perform the job
What we offer:
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance