Clinical Nursing Supervisor - Oncology Surgery

• Clinical Care and Health Outcomes - Provides support in the delivery of quality clinical care
• Works closely with healthcare team and physician to assure triage, telephone assessments, home therapies and patient visits are consistent with established guidelines
• Takes a lead role in assisting the clinical team to meet/exceed CI goals
• Assists physicians and associates in managing patient registries
• Ensures monthly office inspection checklist and other required audits are conducted in a timely manner
• Ensures AMG standing operating procedures are followed
• Oversees approved site research activities
• Demonstrates independent problem solving, critical decision making
• Holds clinical staff accountable to AMG rooming standards
• Ensures the timely management of EMR tasks, overdue orders, test result follow-up and other patient follow-up
• Demonstrates appropriate action and takes a lead role in emergency situations
• Assures timely response to emergency calls by staff
• Identifies, evaluates, and resolves potential safety problems
• including equipment maintenance issues
• Ensures staff adherence to timely and accurate documentation of all patient care services
• Supports a safe environment for patients and associates through effective monitoring of staff compliance
• Acts as a role model and champion for Culture of Safety
• Utilizes information to implement process changes and staff education
• Leads site clinical integration activities
• Patient Satisfaction and Operations - Collaborates with the manager/director and physician leadership to maintain an environment that is patient centered
• Monitors data on a monthly basis, reviews with clinical staff, and physicians and jointly develops improvement plans
• Holds self and others accountable to adherence to AMG Service Standards, Behaviors of Excellence, AIDET and MVP
• Participates and promotes activities to evaluate and improve processes that will contribute to patient satisfaction
• Responsible for conveying a professional image in compliance with AMG clothing and grooming standards
• Follows through and takes ownership of patient complaints, and practices Service Recovery where identified
• Fosters a pleasant and professional environment
• Ensures adequate clinical staffing at all times by developing schedules, assignments and modifying as necessary
• Assists in coordinating managed care issues and nursing updates
• Evaluates service levels and operational procedures such as wait-times, message management and appointment availability
• Actively rounds on patients, associates and physicians
• Actively participates and/or leads team huddles
• Associate Engagement/Human Resources – Collaborates with the practice manager on Human Resource functions
• Conducts regular staff meetings and daily huddles with associates
• Conducts performance reviews on time
• Demonstrates effective time management, problem-solving, collaboration and conflict resolution skills
• Consistently ensures manager is fully informed of key events or issues that impact practice operations
• Provides ongoing performance feedback to associates through coaching and mentoring
• Orients and provides training to new associates
• Seeks opportunities to further educate and develop the associates and enhance own leadership skills
• Assures all associates maintain certification and all required continuing education units (CEUs)
• Growth and Funding our Future – Supports initiatives that enhance practice growth as well as retention of existing patients
• Participates in activities which foster practice growth
• Promotes same day access and is engaged in volume visit targets
• Maintains an effective process for inventory control and medication supply utilization
• Proactively manages staff schedules to minimize use of overtime, temporary staff, and registry
• Works in collaboration with practice site manager to achieve revenue and cost targets
• Maximizes team efficiency by utilizing all team members
• Physician/Provider Engagement – Assists in the creation and maintenance of an operationally efficient and physician/provider friendly work environment
• Provides support to the onboarding of new physicians/providers
• Rounds with physicians/providers daily to review staff issues and to address and resolve operational/clinical concerns
• Engages physicians/providers in improving processes, workflow and EMR related concerns
• Assists physicians/providers on issues related to patient care and safety
• Reviews physician/providers satisfaction results and collaborates with manager/director to execute improvement plans
• Miscellaneous – Fulfills additional job-related duties based on operational needs
• Actively participates in meetings, committees and projects
• Keeps abreast of current clinical standards via literature, educational events and internal and external resources and networking
• Participates in activities to enhance professional growth
• Maintains licensure and completes required CEUs
• Performs other duties as assigned
• Performs clinical duties as determined by the needs of the practice site(s)

Nurse, Registered (RN) licensure

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program