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Clinical Nurse Supervisor role providing support in the delivery of quality clinical care, ensuring staff adherence to standards, leading clinical integration, collaborating on patient satisfaction and operations, managing associate engagement, supporting practice growth, and maintaining a physician-friendly work environment.
Job Responsibility:
Provides support in the delivery of quality clinical care
Works closely with healthcare team and physician to assure triage, telephone assessments, home therapies and patient visits are consistent with established guidelines
Takes a lead role in assisting the clinical team to meet/exceed CI goals
Assists physicians and associates in managing patient registries
Leads site clinical integration activities
Demonstrates appropriate action and takes a lead role in emergency situations
Oversees approved site research activities
Collaborates with the manager/director and physician leadership to maintain an environment that is patient centered
Monitors data on a monthly basis, reviews with clinical staff, and physicians and jointly develops improvement plans
Holds self and others accountable to adherence to AMG Service Standards, Behaviors of Excellence, AIDET and MVP
Participates and promotes activities to evaluate and improve processes that will contribute to patient satisfaction
Follows through and takes ownership of patient complaints, and practices Service Recovery where identified
Fosters a pleasant and professional environment
Ensures adequate clinical staffing at all times by developing schedules, assignments and modifying as necessary
Assists in coordinating managed care issues and nursing updates
Evaluates service levels and operational procedures
Actively rounds on patients, associates and physicians
Actively participates and/or leads team huddles
Collaborates with the practice manager on Human Resource functions
Conducts regular staff meetings and daily huddles with associates
Conducts performance reviews on time
Consistently ensures manager is fully informed of key events or issues that impact practice operations
Seeks opportunities to further educate and develop the associates and enhance own leadership skills
Supports initiatives that enhance practice growth as well as retention of existing patients
Participates in activities which foster practice growth
Promotes same day access and is engaged in volume visit targets
Maintains an effective process for inventory control and medication supply utilization
Proactively manages staff schedules to minimize use of overtime, temporary staff, and registry
Works in collaboration with practice site manager to achieve revenue and cost targets
Maximizes team efficiency by utilizing all team members
Assists in the creation and maintenance of an operationally efficient and physician/provider friendly work environment
Provides support to the onboarding of new physicians/providers
Rounds with physicians/providers daily to review staff issues and to address and resolve operational/clinical concerns
Engages physicians/providers in improving processes, workflow and EMR related concerns
Assists physicians/providers on issues related to patient care and safety
Reviews physician/providers satisfaction results and collaborates with manager/director to execute improvement plans
Actively participates in meetings, committees and projects
Keeps abreast of current clinical standards via literature, educational events and internal and external resources and networking
Participates in activities to enhance professional growth
Performs clinical duties as determined by the needs of the practice site(s) or as assigned by his/her manager
Requirements:
Nurse, Registered (RN) licensure
Ensures staff adherence to timely and accurate documentation of all patient care services
Supports a safe environment for patients and associates through effective monitoring of staff compliance to established standards of care, policies and procedures and HIPAA compliance
Ensures associates are up-to-date with all safety training and certifications
Acts as a role model and champion for Culture of Safety
Demonstrates independent problem solving, critical decision making
Holds clinical staff accountable to AMG rooming standards
Ensures the timely management of EMR tasks, overdue orders, test result follow-up and other patient follow-up
Demonstrates effective time management, problem-solving, collaboration and conflict resolution skills
Provides ongoing performance feedback to associates through coaching and mentoring
Orients and provides training to new associates
Assures all associates maintain certification and all required continuing education units (CEUs)
Maintains licensure and completes required CEUs
What we offer:
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more
Incentive pay for select positions
Opportunity for annual increases based on performance