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The Clinical Educator (CNE) is responsible for establishing strong working relationships with patients, healthcare professionals and internal partners. The CNE will utilize their professional skills and clinical experience to engage with health care providers to present support services, educate about our disease state education resources and approved product and disease state messaging. The CNE will also gain insights from clinical teams and office staff supporting patients with Sickle Cell disease to further their understanding of the disease burden associated with Sickle Cell disease and the types of support they need for their patients. The CNE also supports the patient centric business model by providing disease and product education to patients and families affected by genetic disease for which the company provides a treatment option.
Job Responsibility
Establish strong working relationships with patients, healthcare professionals and internal partners
utilize professional skills and clinical experience to engage with health care providers to present support services, educate about our disease state education resources and approved product and disease state messaging
gain insights from clinical teams and office staff supporting patients with Sickle Cell disease
provide disease and product education to patients and families affected by genetic disease
work closely with patients, families and care teams to provide in-depth education and resources
provide opportunities to make connections with other patients and caregivers
deliver educational programs (in person or virtually) with patients, families and caregivers
utilize approved messaging during engagements with healthcare professionals
effectively collaborate with cross functional partners on complex patient and customer issues
collaborate with the advocacy team to identify regional diseases state education initiatives
collaborate effectively with team members to address needs and enhance process improvement opportunities
timely follow up on committed appointments
deliver activity updates to regional colleagues
document all activities in appropriate CRM tools
ensure all activities are conducted in a manner that is compliant with industry rules, regulations and company’s policies
Requirements
Bachelor’s degree, clinical background in nursing, an advance practice provider, Genetic Counseling
Experience working with Sickle Cell disease patients/clinics
5+ years of related experience, including supporting patients
Hematology or rare disease background, Sickle Cell disease experience preferred
Exceptional communications skills (written, verbal and presentation)
Ability to think strategically, work independently and collaborate across a diverse cross functional team, exhibiting a result driven mindset