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The Clinical Nurse Educator (CNE) is responsible for establishing strong working relationships with patients, healthcare professionals and internal partners. The CNE will utilize their professional skills and clinical experience to present support services, disease state education resources, disease state messaging. The CNE will also gain insights from clinical teams and office staff supporting patients with sickle cell disease to further their understanding of the disease burden associated with sickle cell disease and the types of support they need for their patients. The CNE also supports the patient centric business model by providing disease and product education to patients and families affected by genetic disease for which the company provides a treatment option.
Job Responsibility
Work closely with patients, families and care teams to provide in-depth education and resources to support and empower patients/caregivers living with sickle cell disease
Provide opportunities to make connections with other patients and caregivers affected by sickle cell disease
Deliver educational programs (in person or virtually) with patients, families and caregivers affected by sickle cell disease
Utilize approved messaging during engagements with healthcare professionals to provide disease state education and raise awareness of sickle cell disease and the role of the Clinical Educator
Effectively collaborate with cross functional partners (Sickle Cell Specialists and Patient Support Managers) on complex patient and customer issues
Collaborate with advocacy team (Patient Community Ambassadors) to identify regional diseases state education initiatives
Collaborate effectively with team members to address needs and enhance process improvement opportunities
Timely follow up on committed appointments internally / externally
Delivers activity updates to regional colleagues, ensuring effective cross-functional collaboration within the regional team to support initiatives
Document all activities in appropriate CRM tools to facilitate the tracking of key metrics
Ensure all activities are conducted in a manner that is compliant with industry rules, regulations and policies
Requirements
Bachelor's degree
Clinical background in nursing, an advanced practice provider, genetic counseling
Experience working with Sickle Cell disease patients/clinics
5+ years of related experience, including supporting patients
Clinical background in sickle cell disease, hematology or rare disease preferred
Exceptional communications skills (written, verbal and presentation)
Ability to think strategically, work independently and collaborate across a diverse cross functional team, exhibiting a result driven mindset