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Clinical Moderator

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yourtown

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Location:
Australia , Milton

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Category:
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Contract Type:
Not provided

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Salary:

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Job Description:

Kids Helpline is looking for Clinical Moderators in our My Circle online peer to peer support program. Online moderated peer to peer support is the new frontier for mental health because it responds to the changing habits of teens who are increasingly using social media to connect. My Circle is a free, anonymous and private social networking space to support groups of young people aged 12-25 who are experiencing similar problems, under the guidance of a qualified Moderator. This is a part-time position (minimum 48 hours per fortnight), working a set roster across 24/7 operational hours. To support team connection, you’ll be required to work a Wednesday day shift every alternate fortnight. This intake of Clinical Moderators will commence on 16 March 2026, and you must be available for full time, paid training 16 March to 20 March 2026 (business hours).

Job Responsibility:

  • Working closely and collaboratively with co-moderators in a fast-paced, highly communicative team culture
  • Deliver clinical moderation services across a range of platforms and services, including but not limited to youth, adults and parents
  • Checking member activity on My Circle, replying to comments, posts and messages
  • Recognise and respond to emerging service user safety concerns and engage in safety planning and interventions effectively to ensure the safeguarding of children and young people
  • Identifying, editing and removing content, comments or posts that violate Community Guidelines
  • Sending follow up messages to community members
  • Flagging platform issues and member conduct, or counselling related issues for Supervisors to address
  • Creating and posting content and cross-posting content from Kids Helpline social media to provide information, education and resources relevant to the circle

Requirements:

  • completion of a relevant bachelor’s degree in psychology, social work, counselling or equivalent
  • ability to work a range of shifts in a 24/7 environment, including evenings and weekends as rostered, and be flexible and resilient to manage within a shift work environment
  • demonstrated understanding of social, cognitive, developmental and mental health issues confronting children, young people and their families
  • knowledge of, or ability to rapidly acquire, group development skills and an understanding of group dynamics
  • demonstrated computer literacy skills and knowledge of how social media environments operate and skills in interacting with people online via common interfaces
  • your practice will be reflective and invite insights and continuous development
What we offer:
  • salary sacrifice options to increase your take home pay
  • regular line supervision and support plus internal practice supervision
  • ability to negotiate flexible work hours and work arrangements
  • opportunities for internal and external professional development
  • free access to LinkedIn Learning including over 16,000 learning modules
  • a genuine focus on employee health and wellbeing
  • yourWellness program includes free access to Calm & Centr Apps
  • access to free and confidential counselling sessions for you and members of your immediate family
  • access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations
  • an environment that genuinely values diversity and cultural capability and is an equal opportunity employer

Additional Information:

Job Posted:
January 22, 2026

Expiration:
January 31, 2026

Employment Type:
Parttime
Work Type:
On-site work
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