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Baptist Health (Florida) Logo Baptist Health (Florida) · IT - Administration

Clinical Informatics Support Analyst

United States, Jacksonville · Job Posted March 26, 2026
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Job Description

The Clinical Informatics Support Analyst provides technical and user support for clinical information systems to ensure optimal performance and user satisfaction. Responsibilities include troubleshooting system issues, training healthcare staff, and collaborating with IT teams to implement updates and enhancements. The ideal candidate combines healthcare knowledge with IT expertise to bridge the gap between clinical needs and technological solutions. Strong communication skills, problem-solving abilities, and familiarity with electronic health records (EHR) systems are essential for success in this role.

Job Responsibility

  • Provide technical and user support for clinical information systems to ensure optimal performance and user satisfaction
  • Troubleshoot system issues
  • Train healthcare staff
  • Collaborate with IT teams to implement updates and enhancements
  • Support end users of all levels across Baptist Health including ambulatory practices, hospitals, free-standing emergency rooms as well as our key affiliate partners
  • Ensure that end-users have high levels of system proficiency, and understanding of system workflow that will ensure the proper, effective, safe, and efficient use of clinical information systems and equipment
  • Provide training, education, and support which fosters best practice process standardization with the ambulatory/hospital providers and staff
  • Continuously monitor EHR adoption to track performance related to patient safety, regulatory, and financial goals
  • Provide onsite and remote user assistance with system navigation, troubleshooting of clinical application software, issue escalation, and just-in-time training needs
  • Provide technical and functional support for clinical information systems, ensuring minimal disruption to end-users
  • Educate healthcare staff on system functionalities, promoting efficient use of clinical tools and workflows
  • Monitor and maintain the accuracy and consistency of clinical data within information systems
  • Collaborate with clinical teams to identify opportunities to improve workflows and align systems with user needs
  • Act as a liaison between clinical teams and IT, escalating and resolving system-related issues promptly
  • Participate in testing, implementation, and evaluation of software updates and new clinical applications
  • On Call Requirements to multiple ambulatory clinics (including Metro and other facilities)

Requirements

  • 3-5 Years Healthcare Experience Required
  • 1-2 years EPIC Experience Required
  • System Support and Troubleshooting experience preferred
  • User Training and Guidance experience preferred
  • Data Integrity and Quality Assurance experience preferred
  • Workflow Analysis and Optimization experience preferred
  • Issue Escalation and Resolution experience preferred
  • Related Degree
  • High School Diploma Or
  • Bachelor of Arts/Science (BA/BS) Degree Preferred

Nice to have

  • System Support and Troubleshooting experience
  • User Training and Guidance experience
  • Data Integrity and Quality Assurance experience
  • Workflow Analysis and Optimization experience
  • Issue Escalation and Resolution experience
  • Bachelor of Arts/Science (BA/BS) Degree

What we offer

  • competitive pay & comprehensive benefits packages
  • opportunities for professional growth & advancement
  • exceptional employment experience where team members can bring their authentic selves and belong to a larger purpose together
  • fulfilling and personal career
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