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The Clinical Informatics Specialist is a clinical professional who is under the direction of the Clinical Informatics Manager. This role is to provide clinical informatics services to individuals, physicians, departments and agencies that are a part of WellStar Health System. Participates in the assessment of needs pertaining to clinical information systems, including hardware, software, staff development and management support. Provides content expertise that supports care area teams. Clinical informaticians transform health care by analyzing, designing, implementing, and evaluating information and communication systems that enhance individual and population health outcomes, improve patient care, and strengthen the clinician-patient relationship.
Job Responsibility:
Provide clinical informatics services to individuals, physicians, departments and agencies that are a part of WellStar Health System
Participate in the assessment of needs pertaining to clinical information systems, including hardware, software, staff development and management support
Provide content expertise that supports care area teams
Transform health care by analyzing, designing, implementing, and evaluating information and communication systems that enhance individual and population health outcomes, improve patient care, and strengthen the clinician-patient relationship
In collaboration with clinical leaders
this role is responsible for the design, development and implementation of the clinical informatics plan
Provides leadership and change management methodologies to advance the clinical team utilization of informatics
Oversees end user optimization and efficiency, embeds evidence based, and analytics model to ensure patient outcomes and improve clinical performance
Works with members of the information technology departments, providers, super-users, clinical departments and other WHS personnel to accomplish strategic goals
Analyze clinical workflows and be able to promote process changes to support the proficient use of the system
Assess information and knowledge needs of health care professionals and patients
Characterize, evaluate, and refine clinical processes
Works to ensure compliance with HIPAA and other regulatory requirements
As necessary, maintains clinical policies and procedures, as they relate to computerized documentation
Coordinates complex projects and assists project leader and manager where appropriate
Works independently on all routine assignments and strives to improve skills problem-solving abilities
Completes assigned projects on time
Assist in the analysis, development, testing, and implementation phases of new systems and future growth
Participates in the development of project-specific work plans and tasks
Provides leadership on assigned projects
Analyzes and evaluates present or proposed business procedures or problems to define data processing needs and work flow
Lead or participate in the procurement, customization, development, implementation, evaluation, and continuous improvement of clinical information systems
Uses judgment and seeks assistance when guidelines, policies, and processes are inadequate, significant deviations are proposed, or when unanticipated problems arise
May mentor and/or lead staff as associated with operational improvement processes and / or projects
Maintains current knowledge with respect to relevant technology, equipment, and/or systems
Maintains patient confidentiality at all times
Assist with the optimization enhancement phrase
Provides support of multi-user operating systems, hardware and software tools, training, maintenance, and support of these systems
Helps identify, monitor and resolve outstanding system/application problems and issues with clinical applications in a timely manner
Be a subject matter expert in one or more clinical applications to act as the system expert and liaison to end-users
Demonstrates the ability to learn and improve troubleshooting skills by actively participating in education programs
Provide on-site support
Escalates problems to the proper person/groups in a timely manner
Assess situations and provides a professional and timely status under urgent conditions
Troubleshoots and resolves, or coordinates appropriate resources for hardware, software, and / or connectivity problems, including user access and component configuration
Provides advanced technical assistance and maintenance support to end users. Serving as first level support when assigned
Recommend / provide additional training as needs are identified
Conduct training with end users either one on one or group sessions
Assist in creating of education/training documentation that help the end-users maximize the use of the features and functions of the application
Document projects, writes and / or reviews user instructions and trains as needed
Assist in creation of training documentation that is user friendly, detailed and precise
Serves as a professional role model within the clinical settings
Serves as a mentor in the development of peers and staff
Initiates and promotes performance improvement activities designed to promote quality patient care and accountability Actively support IS policies, procedures and initiatives
Attends regular departmental and Towne Hall meetings, and promote / exemplify excellent customer service as aligned with WellStars Standards of Gold
Exhibit tact, professionalism, good personal grooming and create a favorable impression to the public and all health system staff through professional dress and good customer service skills
Participates on committees and attends meetings as needed
Complete assigned projects
Participates in special projects as required
Enhance professional growth and development through education programs, workshops or other educational opportunities that may be presented
Keep abreast of current events in clinical informatics
Sets and achieves personal goals to advance career-related skills, knowledge and abilities and helps others to improve their skills
Performs additional duties as assigned
Requirements:
Associate's Degree or equivalent Required
Bachelor of Science in a health-related field Preferred
Reg Nurse (Single State) or RN - Multi-state Compact certification required upon hire
Basic Life Support or BLS - Instructor certification required upon hire
Minimum 3 years of experience in clinical practice at the bedside and/or information systems related activities Required
experience with a combination of clinical practice and information system implementations Preferred
Ability to read, write and speak the English language
Strong customer service skills
Proficient in the use of Internet browsers and Microsoft Office products
Excellent verbal and written communication skills
Must be organized and have the ability to analyze and trouble shoot problems
good interpersonal skills and be able to work as part of a team
Ability to multi-task is essential, as is the ability to function in stressful and emergency situations
Strong detail orientation and time management skills are required
Knowledge of clinical practice settings and clinical workflow in a hospital setting are necessary