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Join our team as a Clinical Governance & Patient Safety Facilitator and make a difference! Do you want a job where you can help others and have a positive impact on your community? Then we’ve got the perfect role for you. About the role Are you passionate about patient safety, quality care, and making a real difference behind the scenes? Join our friendly and forward-thinking Quality Team at Ashgate Hospice as a Clinical Governance & Patient Safety Facilitator. In this varied and rewarding role, you’ll work closely with the Head of Clinical Governance & Patient Safety to help coordinate key governance processes across the Hospice, including incident management, clinical risk, medicines safety, clinical audit, quality improvement and patient experience activities. You’ll play a key part in helping us maintain high standards, meet regulatory requirements, and continuously improve the care we provide. No two days are the same. You might be coordinating a clinical audit, supporting an incident investigation, monitoring governance actions, preparing evidence for CQC, or working with teams to embed learning and improve patient care. You’ll work collaboratively with clinical teams, championing a culture of openness and learning. If you’re organised, compassionate, and enjoy working with people to drive positive change, this is a fantastic opportunity to develop your governance skills in a supportive and purpose-driven environment.
Job Responsibility
Supporting patient safety and governance – coordinating incident management processes, investigations, risk management, medicines governance, CAS alerts and coronial cases
Driving clinical effectiveness and quality improvement – supporting clinical audits, benchmarking against national standards and helping ensure policies and documentation reflect best practice
Monitoring improvement actions – tracking actions arising from incidents, audits, complaints and reviews to ensure improvements are implemented and sustained
Supporting patient experience – working with colleagues to monitor feedback, complaints and improvement plans
Promoting learning and development – sharing lessons learned, contributing to training and supporting a positive culture of openness, learning and continuous improvement
Supporting governance and compliance – contributing to governance meetings, organisational reporting and CQC readiness activities
Providing leadership support – deputising for the Head of Clinical Governance & Patient Safety when required
Requirements
Professional registration with an appropriate healthcare regulatory body (NMC, HCPC, GMC or GPhC) and relevant post-registration experience
Working knowledge of incident investigation processes, including PSIRF principles and a systems-based approach
Understanding of human factors and patient safety, with the ability to apply this in practice
Good knowledge of clinical governance, risk management, and regulatory standards (e.g. CQC)
Experience supporting teams to improve patient safety and quality of care
A commitment to just culture principles, encouraging openness, reflection, and learning
Strong organisational, communication and analytical skills, with the ability to manage a varied workload and competing priorities
Ability to work independently while contributing effectively within a multidisciplinary team
Nice to have
Experience within hospice, community, NHS or voluntary healthcare services
Experience of facilitating training, education or learning events
Knowledge of quality improvement methodologies and clinical audit processes
Experience of service improvement, change management or research activities
Experience of supporting people with palliative, complex or life-limiting conditions
What we offer
Generous holiday entitlement, with the option to buy and sell leave
Flexible working options, including job-sharing where possible
Pension scheme with up to 7% employer contribution
A Health Cash Plan, helping cover costs such as dental care, physiotherapy, and eye tests
A life assurance scheme, giving peace of mind for you and those important to you, up to age 65
A free confidential Employee Assistance Programme, available 24/7
Cycle to Work scheme and Tech Benefit scheme to help spread the cost of your next purchase
Commitment to training, development and career progression
Free, on-site parking
Discounted, onsite café at our Old Brampton site, for all staff
A wide range of wellbeing initiatives, support and time out to practice self-care