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Oticon Medical is seeking to add a Field Trainer to our team in Western Canada. In this role, you will quickly become an Oticon Medical implant expert. You will play a key role in training, assisting, and provide ongoing support to professional customers, existing Oticon Medical technology wearers and potential implant candidates in all aspects of the hearing implant journey. The successful candidate will join the Clinical Support and Business Development managers in holding responsibility for the Oticon Medical experience both for B2B and B2C customers.
Job Responsibility:
Provide in-person (travel required) and virtual support to customers across Canada
Train professional customers and new clinical partners on implant candidacy as well as Oticon Medical products, software, surgical procedures, and provide post-surgical support
Provide surgical support in the operating room where Oticon Medical products are being used
Be responsible for providing a high level of customer service with respect to resolution of quality and technical issues to ensure customer satisfaction with the company’s products and services
Assist in managing complex clinical cases, ensuring that both health care professionals and patients are fully supported throughout their journey with bone-anchored hearing devices
Prepare and conduct technical presentations as well as demonstrations for events such as training sessions, conferences, workshops, and end user events
Meet with potential implant recipients to answer questions and support their decision-making process
Develop relationships and deliver information sessions to regional hearing loss and implant patient support organizations across Canada
Collaborate with marketing teams to create professional and consumer resources as well as educational materials and presentations
Attend and assist with outreach events
Work collaboratively with the other members of the Oticon Medical team to execute our country-wide strategies and meet territory-specific performance goals
Other duties as assigned
Requirements:
Education or previous experience in hearing healthcare
Able to travel frequently (up to 50%) within Canada, as well as occasionally to the USA and internationally
Excellent verbal and written communication skills and interpersonal skills
Highly motivated, self-starter and team player who can work independently
Excellent presentation, negotiation, and organizational skills with technical aptitude
Able to work in a complex environment with varying degree of tasks (sales, training, tech support, telephone support, etc.)
Able to represent the Company in a professional and courteous manner
Access to own vehicle with a valid driver’s license
Nice to have:
Candidate fluent in English as well as Canadian French is an asset
Medical or surgical device sales and support experience is preferred
Experience fitting and troubleshooting hearing aids or hearing implants also preferred
What we offer:
Competitive salary with annual reviews
Excellent medical benefits
including dental, vision and health, Employee Assistance Program
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