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Clinical Field Team Manager - Optometry

United States, Overland Park · Job Posted June 30, 2026
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Job Description

The Clinical Field Team Manager is responsible for supporting clinical field team members by ensuring they are meeting the expectations of their role through ongoing performance management, consistent feedback, and training (both initial and ongoing) of clinical field teams in their assigned market. The Clinical Field Team Manager works with Clinical Support Managers to ensure that customer needs are being met through efficient and customer-focused care.

Job Responsibility

  • Ongoing performance management of all direct reports
  • Conduct and document disciplinary action as needed, up to and including terminations
  • Conduct monthly 1:1’s with field team members
  • Ensure timecards are updated and approved
  • Approve expenses
  • Coordinate and participate in training and onboarding of new field team members
  • Conduct ongoing training for existing field team members
  • Interview and participate in hiring process for new field team members
  • Remain accessible to field team members throughout the day
  • Perform other duties as necessary

Requirements

  • High School Diploma or equivalent
  • 2-3 years’ experience preferred
  • Management experience preferred
  • Medical office management preferred
  • Problem solving—the individual identifies and resolves problems in a timely manner
  • Customer service—the individual manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments
  • Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently
  • Quality control/Attention to detail—the individual demonstrates accuracy and thoroughness
  • monitors own work to ensure quality and applies feedback to improve performance
  • Adaptability—the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events
  • Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance
  • Able to work in team environment
  • Ability to lift 15-20 lbs.

What we offer

  • PTO and Paid Holidays for FT Employees
  • 401k Retirement Plan with a Company Match
  • Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more

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