Clinical Director Operations Job at Foundever (New Brunswick)

Job Description

Overseeing operational and strategic processes to achieve business goals, managing large remote teams, fostering strong client relationships, and driving process improvements. The position requires a focus on fiscal management, patient safety, compliance with company policies, and alignment with organizational objectives while maintaining high levels of engagement and performance.

Job Responsibility

Nurture client relationships by ensuring proactive delivery of solutions that enhance service quality and reduce costs
Foster a culture of patient safety through the development of policies, procedures, quality management, training, clinical systems and operational objectives
Oversee operating systems, policies and procedures within the Healthcare division for continual improvement aligned with business goals
Lead process improvement efforts within the vertical
Manages both human and material resources
Provide strong support for the long-term strategies of the organization
Instrumental in translating the company’s vision into actionable strategies
Collaborating with senior leadership, they help define long-term goals and develop comprehensive plans to achieve them
Supports Foundever and clients in achieving service, quality and contribution goals
Demonstrates sound fiscal management in achieving profitability goals
Leading and motivating the team and communicating effectively
Monitoring associate conduct, performance, and attendance against company standards
providing coaching/direction, documenting meetings and applying processive counseling in accordance with company policy as required
Understand and adhere to policies, guidelines and procedures pertaining to ethics and compliance, and to the protection of Information Assets, integrity of customer transactions, proper and ethical utilization of access privileges and resources provided to perform the role
Fully comply with all provisions of the Company Code of Conduct, Acceptable Use Policy and Confidentiality Agreement
Protect company equipment assets, systems, proprietary and confidential information in accordance with Foundever Associate Agreement
Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company’s policy
Process personal data, client data and employer business specific data in accordance with customer contracts, company guidelines and jurisdictional requirements

Requirements

Minimum 10 years telehealth clinical nursing experience
Minimum 3 years supervisory experience
Master’s Degree in Nursing or equivalent health designation
Registered and in good standing with the provincial/territorial nursing body legislated to license nurses in the jurisdiction in which you practice
Client Relationship Management - Demonstrated success in building excellent customer/client relationships
Fiscal Management – Sound financial management stills to achieve revenue targets and profitability goals
Patient Safety Advocacy - Knowledge of healthcare policies, procedures, quality management systems, training programs, clinical systems, and operational objectives focused on patient safety
Team Leadership & Performance Management – Proven ability to lead and develop teams, monitoring and delivering on key performance metrics, and driving performance through coaching and continuous feedback
Effective Communication & Conflict Resolution – Strong verbal and written communication skills with the ability to convey information clearly, handle escalations, and resolve issues with professionalism
Operational Efficiency & Problem-Solving – Strong ability to optimize workflows, manage escalations, and implement process improvements to enhance productivity and response times

What we offer

Impactful work
Opportunity to work on cutting-edge AI technologies that will be game-changers for our business
Professional growth
Continuous learning and development opportunities in a dynamic, remote work environment
Competitive compensation
Attractive salary and benefits package
Collaborative environment
A supportive team culture with opportunities for occasional travel for training and industry events

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Clinical Director Operations

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