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This role involves high-complexity data entry combined with customer support responsibilities. The team receives test orders from hospitals across the Bay Area and inputs detailed, complex information into specialized lab software for processing. Physicians placing orders frequently require guidance, so strong communication and customer support skills are essential for success in this role.
Job Responsibility:
Sample logging and test order entry
Troubleshooting and communication with physicians
Compiling meeting agendas
Managing paper-based filing systems
Supporting patient registration and documentation processes
Inputting detailed, complex information into specialized lab software
Providing guidance to physicians placing orders
Requirements:
HS Diploma/GED required
Bachelor’s degree preferred
Prior experience in a healthcare setting preferred
Strong attention to detail
Excellent verbal and written communication skills
Experience with EPIC or mTilda is a plus
Experience with controlled document management and familiarity with PHI/PII handling standards preferred
Nice to have:
Experience with EPIC or mTilda
Experience with controlled document management
Familiarity with PHI/PII handling standards
What we offer:
Medical, vision, dental, and life and disability insurance