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Clinical Customer Experience Specialist - Audiologist

United Kingdom, London 28.21 GBP / Hour · Job Posted May 04, 2026
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Job Description

As a Clinical Customer Experience Specialist, you will play a pivotal role in enhancing ear and hearing health services across the UK. Your primary responsibility will be to guide customers from on boarding through training to successful utilisation of our services, ultimately improving patient outcomes and ensuring customer satisfaction.

Job Responsibility

  • Build and nurture strong relationships with clinical teams and healthcare providers
  • Act as a trusted advisor and main point of contact for customers
  • Deliver engaging and comprehensive clinical training sessions
  • Develop and execute initiatives to increase awareness of regular ear and hearing checks
  • Conduct regular customer site visits to monitor progress and provide support
  • Analyze customer metrics and provide insights to drive improvements

Requirements

  • Background in clinical healthcare or audiology with proven experience in delivering effective training
  • Excellent relationship-building skills
  • Ability to analyze data and draw insights
  • Proactive and solution-focused mindset
  • Willingness to travel extensively across the UK
  • Valid UK driving license
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