Clinical Concierge Agent

• Support Allara’s patients and providers by ensuring that lab orders, prescription refills, and pre-authorizations are fulfilled accurately and promptly
• Manage faxed requests, medical documentation, and patient forms while ensuring compliance with healthcare regulations
• Relay provider updates, care recommendations, and medical actions to patients professionally and compassionately
• Provide empathetic, patient-centric support via phone, email, and in-app messaging, ensuring timely and accurate responses
• Assist patients with scheduling, telehealth services, and general inquiries about their care plans and Allara’s offerings
• Offer personalized assistance, helping patients navigate their healthcare journey with compassion and professionalism
• Ensure accuracy in relaying patient information between providers, patients, and internal teams
• Stay informed about Allara’s clinical workflows and processes to provide seamless provider support

• 1.5+ years of experience in a support role, such as medical reception, patient coordination, or telehealth support
• Strong verbal and written communication skills, with the ability to build rapport and navigate complex conversations
• Exceptional attention to detail
• Ability to problem-solve creatively, ensuring smooth coordination of medical requests
• Strong technical skills, comfortable navigating multiple systems, and working with sensitive data
• Medical reception experience and familiarity with Electronic Health Records (EHR) systems preferred
• A quiet, private workspace with reliable internet to support confidential patient communications

Medical reception experience and familiarity with Electronic Health Records (EHR) systems

100% remote within the U.S.