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Clinical Care Navigator

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Spring Health

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Location:

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

33.33 - 42.31 USD / Hour
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Job Description:

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

Job Responsibility:

  • Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue
  • Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns
  • Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care
  • Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources)
  • Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team
  • Use effective written skills to complete professional documentation and to interact with members and providers through email
  • Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care
  • Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team
  • Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience
  • Participate in staff meetings, case consultations, and trainings
  • Assist with onboarding and mentoring new team members
  • Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards

Requirements:

  • LCSW, LMFT, LPC, or licensed psychologist
  • Minimum of 2+ years of direct clinical care experience
  • Expertise in crisis assessment and safety planning
  • Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions
  • Fully engaged and free from interruptions for the duration of shift
  • Excellent listening, written and verbal communication skills
  • Approach all interactions with cultural awareness, empathy, and respect for individual identities
  • Motivated to go above and beyond for members to provide a high-touch experience
  • Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks
  • Able to multi-task and context switch
What we offer:
  • Health, Dental, Vision benefits start on your first day
  • Access to One Medical accounts
  • HSA and FSA plans available, with Spring contributing up to $1K for HSAs
  • Employer sponsored 401(k) match of up to 2%
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
  • Competitive paid time off policies including vacation, sick leave and company holidays
  • At 6 months tenure, parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
  • Access to Noom, a weight management program
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
  • Access to Wellhub for fitness, mindfulness, nutrition, and sleep
  • Access to BrightHorizons for child care, back-up care, and elder care
  • Up to $1,000 Professional Development Reimbursement a year
  • $200 per year donation matching

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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