Clinical Care Navigator - After Hours

• Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources while answering calls on a clinical phone queue
• Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns
• Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care
• Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources)
• Use effective written skills to complete professional documentation and to interact with members and providers through email
• Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care
• Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team
• Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience
• Participate in staff meetings, case consultations, and trainings
• Assist with onboarding and mentoring new team members
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards

• LCSW, LMFT, LPC, or licensed psychologist
• Minimum of 2+ years of direct clinical care experience
• Crisis assessment and safety planning experience required
• Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions
• Excellent listening, written and verbal communication skills
• Acknowledge and embrace diversity and inclusion
• Motivated to go above and beyond for members to provide a high-touch experience
• Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks
• Able to multi-task and context switch

stock options and benefits